Lead General Manager (Texas)

CLEAR•Dallas, TX

1d•Onsite

About The Position

CLEAR is building a secure identity company focused on making experiences safer and easier, physically and digitally. With more than 38 million Members and a growing global partner network, CLEAR’s secure identity platform supports experiences at airports, stadiums, and elsewhere. The Lead General Manager, Texas, is directly responsible for operations, team leadership, and performance at a designated home airport. The role also partners with the Sunbelt Regional Director to support quality control, stakeholder relationships, and consistent operations across Texas airports, including Dallas, Austin, and Houston. The position requires a hands-on, process-oriented leader who can ensure procedural adherence and navigate operational challenges across locations. The role is based at a designated home airport and requires availability for a non-traditional schedule, including weekends, holidays, early mornings, and evenings, as well as travel up to 50% to Austin, Houston, and Dallas. The successful candidate must complete a government background investigation.

Requirements

At least 8 years of operations leadership experience in a high-volume, fast-paced, customer-facing environment.
General Manager experience.
Track record of leading a successful operation and delivering results in security, service, sales, and employee engagement.
Demonstrated ability to influence without direct reporting authority, build credibility with peers, and follow through on shared commitments.
Experience managing salaried and hourly employees, including developing and managing Managers.
Ability to develop trusted relationships with airport, airline, and TSA leadership.
Excellent organizational skills and judgment to balance home-airport responsibilities with broader Texas support needs and recognize when to involve the Regional Director.
Availability to work a non-traditional schedule, including weekends, holidays, early mornings, and evenings.
Ability to travel up to 50% to Austin, Houston, and Dallas based on priorities set with the Regional Director.
Successful completion of a government background investigation.

Nice To Haves

Experience supporting multiple locations, mentoring peer leaders, or coordinating initiatives across teams.
Bachelor’s degree or higher.

Responsibilities

Lead day-to-day operations and performance at the home airport, delivering CLEAR objectives for security, service, and sales.
Lead Ambassadors and Managers in delivering airport security, customer service, and sales experiences while sharing the CLEAR story.
Hire, develop, and sustain a diverse, engaged team; set expectations, provide ongoing feedback, and regularly evaluate salaried and hourly employees.
Manage staffing, scheduling, payroll, and labor utilization; monitor enrollments, renewals, conversion, service quality, security compliance, labor, and turnover, and take action to improve results.
Build and maintain relationships with home-airport leadership, TSA, airline partners, contractors, and vendors, and ensure compliance with CLEAR policies and airport, state, and federal requirements.
Maintain a visible, hands-on presence on the floor, support the team, and resolve operational and Member concerns.
Partner with the Regional Director on operational priorities across Dallas, Austin, and Houston, aligning on assignments, expected outcomes, and follow-through.
Serve as a peer resource to the Austin and Houston General Managers through a dotted-line relationship by coaching, sharing experience, and helping address operational challenges; local improvement plans remain locally owned.
Identify operational gaps, issues, and best practices at one airport and help other airports apply CLEAR operating standards consistently while accounting for local needs.
Conduct regular airport visits to observe operations, provide hands-on support, and share [the source text ends this responsibility here].
Coordinate regional initiatives, new programs, and pilots as assigned by the Regional Director, working with local General Managers on implementation.
Support local General Managers with airport, TSA, and airline relationships, and help coordinate responses to partner concerns when requested by the Regional Director.
Promptly escalate security, compliance, staffing, and operational concerns through established channels, and provide temporary operational or leadership coverage during peak periods and transitions as directed by the Regional Director.

Benefits

Competitive compensation structure with base salary and target bonus.
Three weeks of paid time off, inclusive of vacation and sick time, increasing with time in service.
10 company-paid holidays.
$100 monthly wellness stipend for health- and fitness-related expenses.
401(k) retirement plan with company match.
Medical, dental, vision, pet, home, and auto insurance.
Company-paid disability and life insurance.
Family planning benefits through KindBody.
Paid parental leave.
Family, military, and bereavement leave program.
Emotional well-being assistance.
Ongoing training and development programs.
Free CLEAR memberships for the employee and one other person, plus discounted membership for three friends.