Returns Lead - Fulfillment Center
Duluth Trading Company•Belleville, WI
•$22 - $27•Onsite
About The Position
Lead the returns team in processing customer, retail, and vendor returns. Accurately and efficiently flow inventory throughout the department during the analysis process. Review and refine current procedures to decrease processing time, increase service levels, and improve variable operating costs within the department.
Requirements
- Capability to set clear key performance indicators, deliver constructive feedback and address performance directly
- Intermediate keyboard and computer experience (MS Excel, Google Docs)
- Detail oriented with high level of accuracy
- The ability to manage and prioritize multiple tasks and lead through ambiguity
- The ability to identify process shortfalls and submit workable change
- Excellent communication and active listening skills
- Change management skills
Responsibilities
- Prioritize daily work schedule for the department, and work with other departments inside the warehouse to reallocate labor to best meet customer demand and the strategic company goals
- Have a thorough understanding of all returns processing, analyzing, retail retag and outlet
- Plan effective use of department equipment and personnel to meet operating budget and service levels
- Assist Returns Supervisor in refining operating guidelines and monitoring workflow
- Assist Returns Supervisor in coaching and development of staff in order to create a consistently high level of personal motivation and performance among all personnel
- Maintain a monthly report card program for touch bases with all employees
- Conduct annual reviews with all assigned employees
- Build cross departmental communications with all functional areas of the company
- Manage the development of meaningful labor and production measurements
- Assure that all actions taken with regard to direct reports are in accordance with established company policies
- Maintain documentation on returned products and performance objectives
- Maintain clean/safe work area
- Other duties as assigned
Benefits
- 12-week full-pay parental leave
- Paid holiday time for the important observance of Martin Luther King Jr. Day and Juneteenth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
