Lead Fulfillment Associate

San Manuel Band of Mission Indians • Highland, CA

4d • Hybrid

About The Position

Under the direction of the Supervisor, Fulfillment, the Lead Fulfillment - Guest Services is responsible for advanced support with daily operations with the timely and efficient fulfillment of goods and services within the casino Marketing Divisions and other departments as needed. Supports department performance and metrics as outlined by department leadership. Works closely with leadership to lead, guide, and motivate team members to ensure best-in-class results while supporting a high-volume department.

Requirements

• High School Diploma or GED required.
• Minimum two (2) years of warehouse experience required.
• Minimum two (2) years of customer service experience or hospitality experience required.

Nice To Haves

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is preferred.

Responsibilities

• Is responsible for supporting the operations of Guest Services which includes product inventory control, equipment inventory control and maintenance, and department supplies.
• Support day-to-day operations of a 24/7 environment, which includes planning for promotional events.
• Work closely with leadership to ensure operational excellence with all department activities related to product and equipment placement and setup for promotional events, preventive maintenance schedules for equipment, and inventory control of all products, supplies, and equipment.
• Supports all aspects of promotional products in all redemption areas as well as take down, Activities include, unloading and loading trucks, restocking, end-of-day inventory counts, reporting, and tracking.
• Staging and installation of equipment which includes promotional kiosks, computers, card printers, etc. to support all promotional events and daily operations.
• Daily communication to ensure Fulfillment Leadership, and the department is aware of all staging activities, inventory placement, and information relevant to operations.
• Ensures thorough understanding and full compliance with all Guest Service internal controls and safety protocols.
• Ensures gaming and safety procedures are adhered to and provide guidance and training to department personnel on operations.
• Coordinates regularly with Fire and Safety partners to ensure staging is within safety guidelines.
• Support oversight of product placement to ensure product overflow options are utilized to optimize storage.
• Partners with vendors, Promotions, and our Procurement departments on the coordination involved with the delivery and return of promotional items.
• Completing and maintaining records of delivery packing slips and bills of lading for accounting records.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• Total Rewards package of monetary, benefits and development rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED