Lead Front Office Coordinator

Surgery Partners, Inc • Plantation, FL

5d • Onsite

About The Position

The Lead Front Office Coordinator will be an integral part of our Front Desk Team and will be valued as a key member of our organization. Oversee front office, coordinate patient services and scheduling. Cross-trained to be able to manage the front desk and assist the office team when needed. Responsible for assisting with all functions associated with front office. Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing as well as be a proactive professional who can identify problems and solve them in a timely manner. Works under the direct supervision of the center Administrator.

Requirements

• High School
• Minimum of one year of related experience in a healthcare organization and/or medical supervisory experience.
• Experience with insurance.
• Must be bilingual in English and Spanish.
• Knowledge of clinic policies and procedures a plus.
• Knowledge of managed care contracts and utilization (preferred).
• Knowledge of computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology and familiar with scheduling software.
• Team Player, Self-starter, motivated individual.
• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a medical office as a scheduler.
• Fast and accurate data entry.
• Service oriented, patient demeanor.
• Ability to multi-task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office.
• Bilingual (Spanish).
• Ability to work effectively with medical staff and external agencies.
• Ability to identify, analyze and solve problems.
• Ability to deal courteously and professionally with internal and external customers.
• Ability to provide excellent customer service.

Nice To Haves

• Surgical Scheduling or Ambulatory Surgery Center office experience preferred

Responsibilities

• Oversee and work side by side with the front office staff ensuring timely completion of deliverables are met.
• Communication with the Surgeon’s Clinical Coordinator regarding scheduling efforts, booking requests, medical clearances and transportation when needed.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Precertify any procedures on the schedule that require pre-certification.
• Must be capable of multi-tasking and working with a diverse patient population.
• Review scheduled surgery times and patient confirmations.
• Oversee the flow of patient charts from inception to completion.
• Daily Op Notes submission.
• Pathology reports.
• Clinical staff signoff.
• Medical Record upload to EMR Software (HST).
• Subpoena request.
• Accounts receivable (post payment and collections)-End of Day packets.
• Oversee and provide support for the Unbilled Report.
• Oversee/order office supplies.
• Interview, hire, and train office staff.
• Assist Administrator with Credentialing of MD’s and clinical staff, End of month reports, Monthly, Quarterly and Yearly reports for Accrediting bodies.
• Day to Day necessary tasks.
• Provide back-up support for the Front Office as needed.
• Other duties as needed.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in newly built, state-of-the-art facility.
• Work-life balance with no weekends, nights, or on-call requirements.
• Professional development and growth opportunities.
• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance.
• PTO.
• 401(k) retirement plan with a company match.
• And more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED