Lead Front Office Associate

RAYUS Radiology•Mansfield, TX

11d•Onsite

About The Position

RAYUS Radiology is looking for a Lead Front Office Associate to join their team. The role involves providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients, and performing other duties as assigned. This is a leadership role within the administrative team, responsible for process improvements, staff planning, training, and supervision. The company aims to challenge the status quo by highlighting radiology as a critical first step in diagnosis and proper treatment.

Requirements

High School Diploma, or equivalent
Four (4) years' Customer Service experience
Two (2) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
Demonstrated knowledge of medical terminology
Experience leading/mentoring others
Business office experience, with minimal processing errors
Medical insurance knowledge
Highly proficient in using computer systems and typing
Solid working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Nice To Haves

Associate degree in a medical related field
Previous experience directly supervising others
Bilingual

Responsibilities

Greet and check-in patients scheduled for imaging services; process payment as needed.
Answer phones and handle calls in an efficient and friendly manner.
Field phone calls appropriately for Center Team Members.
Act as a liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other Clinic information.
Maintain organization of the front office lobby area.
Order office supplies as needed.
Maintain supply of patient information sheets.
Push patient imaging via electronic interfaces.
Complete patient appointment confirmation calls and provide preparation instructions to patients.
Fax/scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders.
Verify patient exam orders match exam schedules.
Schedule referrals and ensure proper authorizations are obtained.
Schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an up-to-date and accurate pending-scheduling list.
Maintain an up-to-date and accurate database of all current and potential referring physicians.
Verify patient's insurance coverage.
Pre-certify all patient exams with the patient's insurance company.
Obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments.
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.
Coordinate the training and onboarding of new team members.
Assist the Supervisor, or directly facilitates and leads regular team meetings and assigned team member one-on-ones.
Assist with the hiring process for new team members.
Monitor and approves assigned team member timecards.
Initiate and/or participate in the annual performance evaluations, learning/development and performance management of assigned team members.
Assist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage.
Evaluate workflows and implement process improvements for the team/department as appropriate.
Ensure the team has knowledge of company and department policies and corresponding procedures.
Proactively provide support to team members to ensure the highest level of patient satisfaction is reached and maintained.
Manage the department (in the absence of supervisor) and coordinates schedules to ensure appropriate coverage.
Lead special projects and/or committees, as assigned.
Complete other tasks and projects as assigned.