front office associate

RAYUS Radiology•Roanoke, VA

23h•Onsite

About The Position

RAYUS Radiology is looking for a Front Office Associate to join their team. The role involves providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position working 40 hours per week with shifts from 1:00 PM to 9:30 PM. RAYUS is committed to delivering clinical excellence and is driven by their passion for superior service to referring providers and patients.

Requirements

High School Diploma, or equivalent
One (1) year of Customer Service experience
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Nice To Haves

Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual

Responsibilities

Greet and check-in patients scheduled for imaging services; process payments and copays as needed.
Answer phones and handle calls in an efficient and friendly manner.
Field phone calls appropriately for Center Team Members.
Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information.
Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
Order office supplies as needed.
Maintain supply of patient information sheets.
Push patient imaging via electronic interfaces.
Complete patient appointment confirmation calls and provide preparation instructions to patients.
Fax/scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders.
Verify patient exam orders match exam schedules.
Schedule referrals and ensure proper authorizations are obtained.
Schedule walk-in patients.
Process requests for image orders and CDs from both the referring physicians and patients.
Maintain an up-to-date and accurate database of all current and potential referring physicians.
Verify patient's insurance coverage.
Pre-certify all patient exams with the patient's insurance company.
Obtain insurance authorizations.
Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments.
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.
Complete other tasks and projects as assigned.