Lead Front Desk

US Foot & Ankle Specialists

23h

About The Position

The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. This role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction.

Requirements

1–3 years of lead administrative support experience in a medical setting
Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes
Excellent customer service and communication skills
Ability to work in a fast-paced, high-demand environment
Team-oriented with flexibility and a willingness to learn
Proven ability to multi-task, work under pressure, and maintain attention to detail
Must uphold HIPAA compliance at all times
Exercise sound judgment and discretion
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Ability to establish and maintain effective relationships with patients, staff, and the public
High School Diploma or GED equivalent required
Frequent travel between office locations may be necessary

Responsibilities

Train new front desk staff and ensure consistent training on updated procedures
Assist in interviewing and onboarding new Front Desk team members
Manage front desk staffing to ensure adequate coverage
Oversee office supply inventory; delegate or perform ordering as needed
Support annual performance evaluations for Front Desk staff
Maintain cleanliness and functionality of the front desk area
Greet and assist patients upon arrival; answer questions and address concerns
Schedule appointments and manage multiple physician calendars
Register new patients and update existing demographic and insurance information
Support patient flow by notifying providers of arrivals and managing delays
Maintain and update patient records, including data entry, faxing, and scanning
Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items
Verify insurance eligibility and referrals for upcoming appointments
Maintain records for orthotics received and coordinate follow-up appointments
Prepare daily reports, deposit slips, and upload documentation to shared files
Ensure accounts receivable/payable changes are updated accurately in records
Maintain office inventory and equipment; coordinate service and repairs