LEAD FRONT DESK CLERK
About The Position
To be an Ambassador for Cove Communities and Point Sebago at all times by choosing your attitude each day and committing to a culture of service, hospitality, and accountability. To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values. Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results. Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.
Requirements
- Ability to work flexible schedules during the season, including evenings, holidays and weekends.
- Able to complete work assignments with minimal supervision.
- Strong interpersonal and communication skills and works well in a team environment.
- Ability to problem solve.
- Must be at least 21 years of age.
- Ability to lift up to 30lbs
- Ability to sustain all temperature climates
- Must have both Customer Service skills and computer skills
- Minimum 2 years Hospitality experience
- Able to lead and develop team members
- Must be proficient in Microsoft Office (Outlook, Word, Excel, etc.)
Nice To Haves
- Experience with computerized booking systems preferred
Responsibilities
- Working knowledge of Front Office department
- Supervising all daily work & reporting
- Working knowledge of the facilities, layout, programs, and product line
- Answering phone calls
- Ensure that the Front Desk team is on task
- Oversee and audit the standards and operations of the Front Desk
- Keeping your manager(s) appraised of all problems or unusual incidents that require prompt action
- Resolves problems relating to Front Office
- Enforcing and supporting guest policies
- Miscellaneous duties relative to the Front Desk, Reservations Office and Guest Hub
- Maximizing golf cart rentals & assuring that they have been booked accurately
- Washing and gassing golf carts as needed in all weather conditions
- Any other task that may be assigned
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
