Lead Front Desk Associate - Metropolitan

Action Property Management • Dallas, TX

1d • $27 - $28 • Onsite

About The Position

Action Property Management is seeking a hospitality-driven Lead Front Desk Associate to join their team at Metropolitan, a residential high-rise community in Dallas, Texas. This role is responsible for delivering exceptional customer service, maintaining a welcoming environment, and serving as a resource for fellow team members. The ideal candidate thrives in a fast-paced environment, possesses strong administrative skills, and takes pride in creating memorable resident experiences.

Requirements

• Previous experience in customer service, hospitality, concierge services, or residential property management.
• Strong administrative, organizational, and multitasking skills with excellent attention to detail.
• Exceptional interpersonal and communication skills, with a polished and professional demeanor.
• A natural ability to mentor, guide, and support less-experienced team members.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and discretion.
• Proficiency with Microsoft Office and the ability to learn new systems and technology.

Nice To Haves

• Experience in a lead, senior, or team support role preferred.
• Experience in luxury residential communities, hotels, or other hospitality-driven environments is a plus.

Responsibilities

• Deliver exceptional, personalized customer service to residents, guests, and vendors.
• Serve as a primary point of contact, responding to inquiries, requests, and concerns with professionalism and genuine care.
• Anticipate resident needs and help maintain a welcoming, hospitality-focused environment.
• Handle escalated resident concerns and assist with identifying timely, service-oriented solutions.
• Serve as a lead and resource for Front Desk Associates, providing guidance and day-to-day support.
• Assist with training and onboarding new team members, reinforcing service standards and operational procedures.
• Lead by example, promoting teamwork, accountability, and a positive work environment.
• Partner with onsite management to identify opportunities to improve front desk operations and the resident experience.
• Coordinate daily front desk activities, ensuring smooth operations and consistent service delivery.
• Maintain accurate records, reports, resident information, and other administrative documentation.
• Manage incoming calls, emails, packages, visitor registration, and resident service requests.
• Communicate important updates to fellow team members and onsite management.
• Support management and administrative projects and operations tasks as needed.

Benefits

• Medical
• Dental
• Vision
• Pet insurance
• 401(k) with company match
• Life and disability support for qualifying team members
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed