Lead Front Desk Associate

Planet Fitness • City of Rochester, NY

7d • Onsite

About The Position

Planet Fitness is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. In addition to the duties of a Front Desk Associate, the Lead Front Desk Associate is expected to stand in as the authoritative figure when the General Manager & Assistant Manager are not available, perform club opening and closing duties (key holder), end of day metrics reporting, and follow up/coaching with staff.

Requirements

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Ability to talk and hear, sit, stand, and use their hands and feel.
• Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
• 18 years old or older.
• A High School Diploma Or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Nice To Haves

• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder).
• End of day metrics reporting.
• Follow up/coaching with staff.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED