Lead Front Desk Agent

Marriott Knoxville Downtown • Knoxville, TN

27d • Onsite

About The Position

The Front Desk Lead is responsible for delivering exceptional guest service while supporting daily front desk operations and leading team members by example. This role assists with training, coaching, problem resolution, and ensuring compliance with hotel standards and procedures. The ideal candidate is a dependable, service-oriented professional with strong communication, leadership, and organizational skills who can effectively manage guest concerns, support team performance, and contribute to overall guest satisfaction and hotel success.

Requirements

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Nice To Haves

• Hotel experience is always a plus!
• A combination of education and experience.

Responsibilities

• Deliver exceptional guest service.
• Support daily front desk operations.
• Lead team members by example.
• Assist with training and coaching.
• Assist with problem resolution.
• Ensure compliance with hotel standards and procedures.
• Check guests in and out.
• Answer inquiries.
• Provide information about hotel services and local attractions.

Benefits

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed