Lead Forward Deployed Operator
About The Position
Bolt Farm Treehouse is seeking a Lead Forward Deployed Operator to join its Strike Team, which works across departments to turn recurring operational problems into dependable systems. The role focuses on frontline teams in housekeeping, maintenance, spa, and guest experience, helping them simplify their work, adopt useful technology, and deliver a more consistent guest experience. The Lead Forward Deployed Operator works alongside department teams to identify bottlenecks, remove unnecessary steps, and build workflows, automations, or internal tools. This is a hands-on building role: the operator takes projects from observation through launch, supports user adoption, and leaves documentation and ownership so teams can continue operating improvements independently.
Requirements
- 3+ years building operational systems, automations, or internal tools.
- A portfolio of systems personally built and deployed for real users.
- Hands-on proficiency with at least two tools or platforms such as n8n, Make, Zapier, Cursor, Python, or comparable low-code/no-code platforms.
Nice To Haves
- Experience building ClickUp Enterprise workflows and automations, or comparable enterprise work-management systems.
- Experience improving housekeeping, maintenance, spa, hospitality, or other frontline service operations.
- Experience building AI-agent workflows or integrations across multiple business systems.
- Experience taking projects from problem definition through user training and operational handoff.
Responsibilities
- Observe frontline work and identify delays, repeat errors, and unnecessary steps before choosing a technical solution.
- Build and improve AI-enabled workflows, automations, and internal tools across operational departments.
- Translate departmental needs into clear task flows, ownership, and exception paths.
- Test solutions with the people using them and adjust the design around real operating conditions.
- Prioritize deployment work by its effect on guest experience, team capacity, and cost.
- Measure the manual work eliminated, errors reduced, and operational results of each improvement.
- Write practical SOPs and runbooks, train users, and hand off systems that teams can operate independently.
- Share build patterns and coach other builders as the team develops.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
