Lead Food Services Team Member

Pilot Company•Holland, MI

24d•$14 - $19

About The Position

The Lead Food Services Team Member provides operational support to the restaurant management team. The role supervises restaurant activities during non-peak service hours and at other times as needed, provides direction to team members, and works hourly positions. The position helps ensure the restaurant follows Brand and PTC standards, processes, policies, plans, and objectives.

Responsibilities

Maintain Brand and PTC restaurant operational standards and execute the shift plan.
Follow up on assigned tasks and assist the management team.
Work hourly positions.
Monitor food preparation, register procedures, and cash-handling policies and processes.
Meet hospitality and Speed of Service (SOS) goals according to Brand and PTC Hospitality standards.
Provide direction to team members during shifts.
Ensure restaurant cleaning processes and methods are followed.
Monitor labor usage and break policy according to Blue Cube.
Adhere to restaurant plans and objectives set by the Restaurant General Manager.
Assist with team-member training and cross-training as directed.
Follow Brand and PTC processes and policies.
Maintain safe working conditions by following safety and security policies and processes.
Ensure team members follow Brand and PTC dress-code standards.
Follow Brand maintenance processes and methods.
Advise the Restaurant General Manager about performance or discipline problems.
Ensure acceptable execution of suggestive selling, product, food safety, and cleanliness standards.
Ensure compliance with Brand and PTC marketing requirements and that products are available and fresh.
Perform other duties as assigned by management.