Lead Food & Beverage Server

Concord Hospitality Enterprises•Calgary, AB

2d•Onsite

About The Position

We are in search of a warm and engaging professional Lead Food & Beverage Server, responsible for leading the F&B Server team in daily duties to ensure professional, competent and prompt service to guests, providing the best possible dining experiences according to the standards of Bow & Bend. Nestled atop the 12th floor, in Calgary’s vibrant west-end, overlooking the majestic Bow River, Bow & Bend brings the outdoors in as the Bow’s gentle bends mirror the tranquility of this signature 150-seat rooftop restaurant and bar. At its core are the finest culinarians and mixologists eagerly waiting to fulfill our customers’ dreams of an indulgent and refined dining experience. At Bow & Bend, we provide warm and attentive service in a visually stunning environment with an artfully crafted menu, embracing eco-conscious practices, through conscious choices and initiatives.

Requirements

A seasoned professional with a minimum of one year experience in a team lead capacity in a large, upscale Restaurant operation in a downtown city center.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
Able to work well under pressure and enjoy a fast-paced environment.
Good knowledge of wine and wine pairings.
Valid ProServe certification.
Excellent communicator who values teamwork and collaboration.
Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.
Open availability, able to work a variety of shifts, including evenings, weekends and holidays.
Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 20 pounds or more.

Responsibilities

Always provide the highest quality of service to our guests and associates alike, leading by example.
Train, maintain and enforce all service standards.
Maintain a safe and sanitary work environment for all associates and guests. Report unsafe conditions to manager.
Understand and teach empowerment principles to ensure guest satisfaction.
Listen and provide support to team members, to ensure associate satisfaction and retention.
Greet guests as they enter, consistently delivering exceptional service.
Provide fast, friendly, professional, and responsive guest service to restaurant guests, restaurant staff and culinary production team.
Check with guests to ensure they are enjoying their meals and take action to correct any problems.
Ensure opening and closing procedures are completed.
Attend stand up and/or taste panel and being aware of daily specials, soups, drinks, having knowledge of all menu items, their garnish, etc.
Being prepared to answer questions from customers on menu items (preparation, etc.).
Create a pleasant, friendly, hospitable, effective and professional working atmosphere at all times- this involves being genuine in all interactions.
Comply with established procedures in standard ProServe beverage practices regarding the serving of alcohol and the identification of minors.
Provide supervisory support in the absence of a supervisor.