Lead Fitness Coach- Mission Valley

YMCA of San Diego County•San Diego, CA

1d•$20 - $24•Onsite

About The Position

Under the guidance of the Health and Wellness Director, the Lead Fitness Coach is responsible for onboarding fitness coaches to build positive relationships among members, participants, volunteers, and staff by actively greeting and providing excellent customer service. The Lead Fitness Coach will ensure a safe, effective wellness environment to enhance the physical, mental, and spiritual health of all participants. Support the successful delivery of Active Adult (age 50+) programs by creating a welcoming and engaging environment for members and participants. Assist with program operations, facilitate activities, build meaningful relationships, and provide exceptional customer service while promoting the YMCA mission and values.

Requirements

High school diploma or GED
Fitness background required
2+ years’ of experience as a Fitness Coach
Minimum 18 years of age
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross, American Heart Association, American Safety & Health Institute
Self-starter, detail-oriented, good organizational skills, and strong problem solving
Able to communicate clearly and positively, verbally and in writing
Must have the ability to work as a positive, enthusiastic team player and team leader
Requires excellent customer service skills with a friendly and positive attitude. Must demonstrate excellent communication and public relation skills
Passionate commitment to the YMCA mission and communities we serve

Nice To Haves

Group Exercise or Personal Training Certification (preferred)
Experience working with older adults, volunteers, community programs, or in a customer-facing role preferred.
Working knowledge of UPACE orientation scheduling

Responsibilities

Work to ensure that Fitness Coaches are consistently providing good customer service by implementing strong onboarding training, shadowing opportunities and timely refresher training
Maintain superior knowledge of branch and Association programs, services, and policies in order to deliver a transformational experience and increase future enrollment. Be available for questions and inquiries from staff, members and program participants
Welcome and engage Active Adult members and participants, fostering a sense of belonging and community.
Assist in the planning, setup, delivery, and cleanup of educational, social, recreational, and wellness programs.
Lead or facilitate designated activities, workshops, and events as assigned.
Provide exceptional customer service by answering questions, addressing concerns, and connecting participants with YMCA programs and services.
Build positive relationships with members by learning names, encouraging participation, and creating an inclusive environment
Assist with special events, outings, and community engagement opportunities for Active Adults (50+)
Promote YMCA membership and cross-promote branch programs and services that support healthy living and social connection.
Assist with volunteer coordination and provide guidance to volunteers during programs and events as assigned.
Executes strategies to ensure that members and program participants connect with one another and with the YMCA
Fosters a climate of innovation and resolves problems to ensure member satisfaction. Handle member complaints and inquiries in a positive, courteous and expeditious manner
Keep areas organized and tidy to better service members (re- rack free weights, refill cleaning supplies when needed, etc.)
Be aware of and enforce fitness center (weight room) policies at all times
Keep workout equipment and area clean including wiping down the machines during shift as needed
Design and deliver equipment orientation programs that meet individual members needs according to the needs and goals of the participant
Provide basic information/instruction to participants regarding how to properly use the fitness equipment
Be knowledgeable and supportive of the YMCA Annual Support Campaign through sharing the YMCA’s fundraising efforts with the community, assisting in the recruitment of volunteers, articulating cases for support and processing donations according to Association guidelines
Provide tools and information to increase member knowledge of fitness as well as other programs provided through the YMCA (handouts, charts, brochures, etc.)