Lead Financial Technician

Internal Revenue Service • Andover, MA

7d • Onsite

About The Position

This position is to be filled in the TS - RICS-Return Integrity and Compliance Services - Refundable Credits Examination Operation. The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Requirements

• Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service.
• One year of experience refers to full-time work; part-time work is considered on a prorated basis.
• Indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
• You must meet the following requirements by the closing date of this announcement.
• GS-08 SPECIALIZED EXPERIENCE : You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service.
• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards .

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization.
• Assures equitable distribution among employees and timely accomplishment of assigned workload.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.
• Providing technical guidance, answering employee questions, and conducting classroom, structured, and on-the-job training on work procedures, program requirements, system usage, and consistent application of policies using resources such as Internal Revenue Manual (IRM), Servicewide Electronic Research Program (SERP), and local procedures.
• Reviewing completed and in-process case-related work for accuracy, completeness, and compliance with policies, procedures, quality standards, and program requirements.
• Amending or rejecting work that does not meet standards, providing corrective guidance, and referring recurring or unresolved performance issues to the supervisor.
• Balancing, monitoring, and reporting on workload to ensure assignments are completed timely, equitably, and in accordance with established priorities, workflow, production requirements, and deadlines.
• Using workload tools such as the Automated Age Listing (AAL), or comparable systems, to track aging inventory, monitor assignments, identify backlogs, and adjust work as needed.
• Using IRS systems, research tools, and guidance resources to provide technical instruction, resolve employee questions, support case processing, and ensure consistent application of procedures. Systems include Integrated Data Retrieval System (IDRS), Account Management Services (AMS), E-file User Portal (EUP), Internal Revenue Manual (IRM), Servicewide Electronic Research Program (SERP), Report Generation Software (RGS), Finesse, Verint, Correspondence Examination Automation Support (CEAS)
• Assisting internal and external customers, employees, and management by responding to inquiries, clarifying issues, conducting inbound or outbound communications, providing information needed to resolve cases or transactions, and identifying recurring issues or process improvements.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits .
• As a current employee, you know the great benefits we offer.
• Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed