Lead, Financial Crime

Payments Canada•Toronto, ON

2d•CA$105,750 - CA$176,250•Hybrid

About The Position

The Lead, Financial Crime, will be part of the Payments Products team that plays a critical role in advancing Payments Canada’s objective to shape the future of payments and ensure a trusted and secure payment system with central services that enable Participants to outmaneuver fraud perpetrators. The incumbent will own and manage key activities including developing financial crimes roadmaps, coordinating, analyzing and executing on Financial Crimes work packages for the payment rails. This role will collaborate closely with Payment Canada’s Transform, Delivery, Run pillars as well as other cross-functional groups, to provide detailed knowledge of market conditions needed to ensure that necessary features, functionality and supporting structures are in place.

Requirements

Undergraduate degree in Business, Economics, Math or related discipline.
Minimum of seven (7) to ten (10) years of progressive work experience in financial crimes, fraud management, risk management, and/or business analysis preferably in the financial sector.
Experience in Product Development and Product Management disciplines, including Stage Gate is a preferred asset.
Knowledge of payments and financial crime / anti-money laundering is considered an asset.
Knowledge of anti-money laundering detection and investigations is an asset.
Ability to effectively bridge cross-functional teams, and vendor teams to ensure successful delivery of the defined output.
Ability to solve complex problems requiring cross organization strategy alignment.
Ability to manage uncertainty and synthesis of available information on fraud experiences, discern appropriate options and support a recommended path.
Experience with developing and promoting financial crimes strategies.
Experience showing leadership and managing ambiguity.
Experience in liaising with internal and external stakeholders at all levels.
Accreditation or enrollment in a fraud risk management certification including CFE, CRM, CFCI or CAMS.
Experience working in an Agile environment is an asset.
Experience working in a matrix environment is a strong asset.
Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.

Nice To Haves

Experience in Product Development and Product Management disciplines, including Stage Gate is a preferred asset.
Knowledge of payments and financial crime / anti-money laundering is considered an asset.
Knowledge of anti-money laundering detection and investigations is an asset.
Experience working in an Agile environment is an asset.
Experience working in a matrix environment is a strong asset.

Responsibilities

Lead as the Product and Business Owner for financial crimes & Fraud Services, ensuring that all roadmap capabilities are fully qualified, business-cased, elaborated, and implemented in alignment with the needs of both internal and external stakeholders.
Provide business owner input into the central fraud services vision, roadmap, requirements and release plan.
Serve as the subject matter expert and trusted advisor to their Director on all aspects of fraud management, providing strategic insights and guidance on best-of-breed product management capabilities to drive continuous improvement and innovation.
Synthesize member, regulator and internal stakeholder’s insights, and translate into problem statements, goal statements for solution identification.
Develop control journey flows, analyze quantitative and qualitative data, develop business requirements.
Build solid relationships with key stakeholders throughout Payments Canada, in particular, the Member Fraud stakeholders, Industry Relations, Communications, Delivery, Operations, and Risk groups to achieve successful outcomes throughout the product life cycle.
Manage internal and external interactions proactively by providing prompt responses to email inquiries, requests for meetings, management of meetings in a timely manner.
Identify and execute on opportunities to improve processes and/or reporting.
Provide regular status updates on ongoing files, action items, etc.
Support ad-hoc tasks and projects as required.
Support the elaboration of roadmap and development into corporate planning business case for central fraud services.
Take responsibility for the central fraud services product, making strategic decisions and confidently overseeing the development of the product throughout its life cycle (i.e., idea generation to market research, delivery oversight and post-launch analysis).
Research and document pre-discovery / discovery phase initiative(s) for prioritization to fraud services roadmap.
Own the end-to-end process of resolving complex business issues.
Drive product strategy and big-picture thinking with limited direction from senior resources.
Provide thought leadership and keep current on emerging trends and developments.
Own large to complex risks, issues, actions and implement decisions from meetings.
Conduct data analysis and produce meaningful insights from research data.
Develop financial crimes capabilities and user journey flows.
Analyze industry fraud data, identify emerging fraud trends and concerns.
Develop options for further research that drive industry change.
Review product designs for financial crimes support, user experience and provide feedback to development/engineering teams.
Collaborate with engineering and operational teams to improve user flows.
Lead development of user tips, tools and guides to facilitate positive user experience.
Analyze and resolve issues and recommend improvements.
Develop deep product usage insights to guide the roadmap.
Manage stakeholder (member, vendor, regulator, internal cross functional teams) interactions proactively.
Establish and maintain ongoing relationships with internal departments, members, regulators, vendors.
Engage independently with internal stakeholders (working level and executives), members, regulators, solution providers (i.e., vendors), and third party collaborators.
Manage vendor relationships and support compliance to Service Level Agreements.
Establish product management discipline by providing thought leadership and drafting appropriate processes, procedures, and workflows.
Mentor and assist junior resources within the Product Management team.
Provide thought leadership and keep current on emerging trends.

Benefits

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible).
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.