Lead Financial Aid Specialist

ACCS • Tanner, AL

3d • Onsite

About The Position

This position involves advanced and varied administrative work requiring a high level of skill and increased decision-making responsibilities and knowledge of Student Financial Services. The Lead Financial Aid Specialist prepares a variety of typewritten documents; executes a variety of administrative procedures, files and manages records; receives callers and visitors, and performs related work as assigned. They frequently develop and refine work routines and are expected to carry out the assignments through to completion with a minimum of supervision. Work also includes devising and implementing new work methods, interpreting rules and procedures.

Requirements

• A minimum of two (2) years (64 semester hours) of postsecondary education from an accredited institution and a minimum of three (3) years of related work experience is required.
• Ability to utilize Excel or other database software to sort and manage lists and reporting is required.
• Ability to utilize Word or other word processing tools to prepare and communicate information including mail merge is required.

Nice To Haves

• Effective oral and written communication skills.
• Knowledge of community college policies and procedures.
• Working knowledge of Banner or a related software.
• Knowledge of the financial aid, including the process for applying (including FAFSA).
• Knowledge of basic IRS documentation and tax processes related to financial aid such as IRS 1040 form.
• Knowledge of SAP policies.
• Knowledge of rules of grammar.
• Knowledge of generally accepted office practices and procedures.
• Knowledge of general budgeting and accounting processes and procedures and tracking.
• Knowledge of FERPA.
• Skill in operating a mouse to control a computer.
• Skill in operating a computer including tablets.
• Skill in utilizing a multi-line phone system.
• Skill in operating a fax machine, copier, scanner, calculator, printer, and typewriter.
• Ability to make decisions based on correspondence, data or other information.
• Ability to utilize and search the internet for information.
• Ability to multi-task and prioritize issues.
• Ability to maintain confidential information.
• Ability to work and communicate with a variety of people from diverse backgrounds.
• Ability to utilize email systems to communicate information.
• Ability to work with minimal supervision.
• Ability to operate in a professional manner at all times.
• Ability to greet individuals of any background with friendliness, tact and courtesy.
• Ability to draft letters and other correspondence.
• Ability to proof and correct materials according to rules of grammar and business etiquette.
• Ability to operate in high pressure situations and respond to issues in a calm manner.
• Conscientious- care about how work is done and wanting to do a good job.
• Initiative- responding to downtime by taking responsibility to do other work.
• A focus on details.
• A focus on being friendly and patient in responding to customer need.
• Willingness and desire to learn new things and apply that learning.
• Willingness to maintain flexibility in order to meet customer needs.
• A positive attitude regardless of circumstances at hand.
• Confidence in decision-making and communication skills.

Responsibilities

• Oversee the Alabama State Grant Scholarship Program, Pathways to Progress Initiative, and Re(Engage).
• Oversee the SEOG Program.
• Manage the Lifetime Eligibility for Pell.
• Oversee the Financial Aid Calendar.
• Organize the Director of Student Financial Services’ calendar.
• Manage ETV/Fostering Hope Scholarships.
• Assist with R2T4’s.
• Assist with Professional Judgements.
• Manage Consortium Agreements & Tuition Waivers
• Receive, input and process paperwork ensuring items are submitted in a timely manner.
• Discern when confidentiality in work needs to be maintained and maintain that confidentiality.
• Alert supervisor of any issues that are in need of upper management attention.
• Communicate with customers (students, faculty and staff, the public) in person, via email and/or phone to disseminate and explain information and resolve issues.
• Perform all duties with professionalism.
• Assist with the Director with special projects.
• Assist with athletic scholarships.
• Assists in the preparation and managing of departmental budgets.
• Proof and edit correspondence and documents.
• Input and process purchase orders as well as other information into Banner.
• Create and maintain filing systems.
• Order supplies.
• Answer a multi-line phone system and direct calls appropriately.
• Greet in-person visitors and respond to their needs appropriately.
• Type and transcribe letters, memos and other correspondence or written documentation.
• Prepare meeting agendas and take meeting minutes when needed.
• Operate a computer and other standard office equipment in the performance of duties.
• Print missing information letters for students.
• Assist Director and Assistant Director with Pell Grant and Student Loan files.
• Screen and route incoming mail including email.
• Submit maintenance work orders.
• Assist School Certifying Official.
• Performs related work as assigned.

Benefits

• Appropriate placement on ACCS Salary Schedule E2, Grade 3: $47,029 - $65,218 (Salary placement within this range is determined by your documented years of full-time related work experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree