Financial Aid Specialist

New Mexico State University • Las Cruces, NM

2d • Onsite

About The Position

The University Financial Aid and Scholarship Services Department is seeking a dependable, highly motivated student centered individual with excellent customer services skills to join the Financial Aid Team. The Financial Aid Specialist serves as a primary point of contact for prospective and current students, families, faculty, staff, and the public regarding financial aid and scholarship programs. This position provides exceptional customer service through in-person interactions, Teams communications, and email correspondence while assisting students throughout the financial aid process. The incumbent reviews, verifies, and processes financial aid documentation, ensures compliance with federal, state, and institutional regulations, and maintains the accuracy and integrity of student financial aid records.

Requirements

• High School diploma or higher degree.
• Dependable, highly motivated student centered individual with excellent customer services skills.

Nice To Haves

• Equivalent Qualifications

Responsibilities

• Provide outstanding customer service to prospective and current students, parents, faculty, staff, and community members through multiple service channels including front counter, Teams, and email.
• Answer inquiries regarding financial aid and scholarships.
• Counsel and advise students and families regarding financial aid programs, eligibility requirements, application procedures, award status, and required documentation.
• Research, investigate, and resolve student questions, concerns, and complex issues related to financial aid transactions and processes.
• Refer students to appropriate university departments or offices when specialized assistance is needed.
• Maintain a comprehensive knowledge of university programs, policies, procedures, resources, and student services.
• Apply federal, state, and institutional financial aid policies, regulations, and procedures consistently and accurately.
• Maintain compliance with highly regulated financial aid programs and reporting requirements.
• Review student records to ensure proper application of laws, regulations, and eligibility requirements.
• Assist in identifying and correcting discrepancies within student records.
• Protect the confidentiality and integrity of student information in accordance with FERPA and other applicable regulations.
• Communicate application status updates and eligibility determinations to students and families.
• Participate in outreach activities, workshops, information sessions, and recruitment events as assigned.
• Collaborate with university departments, home offices, and campus partners to ensure effective student service delivery.
• Participate in committees, conferences, meetings, and professional development activities.
• Maintain current knowledge of federal, state, and institutional financial aid regulations and best practices.
• Perform other duties as assigned in support of departmental and university goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED