Lead Financial Aid Advisor - DIS - req13727
About The Position
The Lead Financial Aid Advisor manages daily financial aid operations, provides expert advice to students/families on funding a college education, trains specific staff members, handles complex cases (like professional judgments/verification), ensures regulatory compliance with federal (Title IV) and state regulations, coordinates with campus partners (Admissions, Registrar, Advising, Business Office), and may oversee specific programs like Federal Work-Study. Working within Financial Aid requires strong customer service, regulatory knowledge, and leadership. This position serves as a key point person for complex inquiries for financial aid packaging and disbursement, ensuring accuracy, and adherence to regulations and deadlines. Key duties include evaluating financial aid applications, processing documents, resolving escalated issues, all while promoting access, student success, and student retention.
Requirements
- Bachelor’s degree or a combination of relevant experience, education and training that equates to the required degree
- Four years of professional work experience as a Financial Aid Advisor or related experience
- Strong customer service skills
- Regulatory knowledge
- Leadership skills
Nice To Haves
- Master’s degree
- Five years of professional work experience as a Financial Aid Advisor or related experience
- Bilingual
Responsibilities
- Manages daily financial aid operations
- Provides expert advice to students/families on funding a college education
- Trains specific staff members
- Handles complex cases (like professional judgments/verification)
- Ensures regulatory compliance with federal (Title IV) and state regulations
- Coordinates with campus partners (Admissions, Registrar, Advising, Business Office)
- May oversee specific programs like Federal Work-Study
- Serves as lead worker: oversees assigned Student Financial Aid operations and guides staff
- Evaluates financial aid applications
- Processes documents
- Resolves escalated issues
- Promotes access, student success, and student retention
Benefits
- Benefits Eligible
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
