Financial Aid Advisor - DIS - req14092
About The Position
The Financial Aid Advisor position provides outstanding financial aid advising and customer service via telephone, e-mail, virtual, and in person to students and families regarding financial aid application, eligibility, awards, processes, guidelines, and technical regulations. This position is responsible for assisting with major financial aid processes and will be assigned to support specific financial aid programs. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with exceptional attention to detail. Essential for this role is the adeptness to work independently, be personable, respectful, as well as part of a collaborative team. SFA advisors play a critical role in the success and engagement of students and assist with recruitment efforts and outreach, student retention, and providing access to Alamo Colleges. Ability to learn and use moderately complex manual and computerized student information systems (Banner) to manage and update student records.
Requirements
- Bachelor’s degree or a combination of relevant experience, education and training that equates to the required degree.
- Two years of professional work experience as a Financial Aid Advisor or related experience.
- Excellent customer service and interpersonal skills.
- Strong organizational and time-management skills with exceptional attention to detail.
- Ability to work independently, be personable, respectful, and part of a collaborative team.
- Ability to learn and use moderately complex manual and computerized student information systems (Banner) to manage and update student records.
Nice To Haves
- Master’s degree.
- Three years of professional work experience as a Financial Aid Advisor or related experience.
- Bilingual.
Responsibilities
- Provides outstanding financial aid advising and customer service via telephone, e-mail, virtual, and in person to students and families regarding financial aid application, eligibility, awards, processes, guidelines, and technical regulations.
- Assists with major financial aid processes and will be assigned to support specific financial aid programs.
- Assists with recruitment efforts and outreach, student retention, and providing access to Alamo Colleges.
- Learns and uses moderately complex manual and computerized student information systems (Banner) to manage and update student records.
- Develops financial aid programs and processes that provide a service to students and/or other internal college or district customers.
Benefits
- Benefits Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
