Lead Finance and Authorization Specialist

Rochester Regional Health

14d • $19 - $25 • Hybrid

About The Position

The primary responsibility of the Lead Finance and Authorization Specialist is to be the subject matter expert and participate in the daily work related to the authorization and finance team. This includes the need to promptly verify patient’s insurance, obtain and verify if not provided, provide accurate patient estimate as requested, obtain or verify authorization for the procedures and treatments ordered by the department and ordering providers, and maintain communication to multiple departments with findings and issues. This role also involves developing and implementing training plans, providing leadership and education to other specialists and front-end staff, identifying and reporting trends, and proactively managing authorization accounts to increase billing of clean claims. Specific responsibilities related to Oncology include obtaining prior authorization for medications, reviewing orders for medical necessity, verifying authorizations for non-oncology patients, communicating insurer preferred brands, and assisting with denial resolution.

Requirements

• 1 to 3 years related work experience with billing functions, preferably authorizations and verifications
• Previous experience with insurance verification and benefit application, familiarity with ICD-10 diagnosis, and procedure codes, and CPT/HCPCS codes.
• Proficiency in a variety of computer applications, spreadsheet applications, and common office equipment.
• Flexibility and ability to work as a team player
• Ability to handle simultaneous tasks paying great attention to detail
• Excellent communication skills including both oral and written as well as interpersonal skills.
• Excellent problem solving and follow through skills.
• Experience using EMR software
• Additional basic computer skills required
• Excellent customer service and communication skills required.

Responsibilities

• Utilize appropriate insurance verification tools to validate patient insurance eligibility
• Generate timely patient estimates through the use of Rochester Regional Health's Estimate Tool
• Support internal offices with generating estimates for future services, as requested
• Deliver Price Estimates to patients in a courteous and knowledgeable manner
• Deliver finalized estimate findings to patient via phone call, email, or MyCare channels
• Obtain prior authorization on both internal and external department orders for procedures/treatments performed in the department; applicable to both new and established patients.
• Coordinate with Patient Registration to appropriately and accurately schedule patients in accordance with the provider's orders.
• Communicate with other departments to address scheduling or authorization issues
• Complete forms and letters to insurance for visit coverage
• Monitor daily schedules for add-on appointments, insurance changes, and work accordingly within our policies to verify insurance, process estimates, and/or obtain authorizations.
• Monitor pending authorizations and follow due process should it need to be rescheduled
• Participate in orientation of new staff
• Obtain referrals from payers that require it
• Obtain insurance information through various searches when not in the system
• Develop and implement training plan
• In collaboration with managers, provide leadership to the Finance and Authorization Specialists via staff meetings, huddles, and written communication.
• In collaboration with the managers, provide education to the front-end staff.
• Identify and report trends as well as prior authorization and finance issues relating to billing and reimbursement
• Proactively manage and maintain all authorization accounts to increase billing of clean claims
• Complete other duties as assigned
• Obtain prior authorization on internal department orders for medications administered at oncology infusion locations; applicable to both new and established patients.
• Review Oncology infusion orders for medical necessity per CMS, Manufacturer, or NCCN guidelines. Work with physicians if these specific guidelines are not met by documentation.
• Verify authorizations for non-oncology patients for whom we have received medication administration orders.
• Communication to Oncology pharmacy of insurer preferred brands for requested products.
• Assist with research and resolution of denials as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed