Lead Field Systems Technician

Ferrovial•North Richland Hills, TX

11d•Onsite

About The Position

The North Tarrant Express (NTE), North Tarrant Express 35W (NTE 35W), and LBJ Express (LBJ) are significant transportation projects in North Texas aimed at improving mobility and reducing congestion. These projects involve the design, construction, finance, operation, and maintenance of managed lanes and express lanes. The company emphasizes a people-first culture, focusing on professional and personal development, internal growth opportunities, and a fast-paced, achievement-oriented environment. They offer competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Requirements

5 – 8+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
Fundamental electrical/mechanical knowledge Required
Excellent analytical skills
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
Excellent communication skills
Reporting and documentation skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self-managed team structure
Windows operating systems
Some experience working with Linux
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs.
Network Configurations

Nice To Haves

Bachelor’s degree in IT, military training, or electrical engineering preferred
IMSA-II (Traffic Signal Tech 2) certification preferred, but not required

Responsibilities

Provide training to junior Analysts to include but not limited to procedural, system familiarization, reporting, and day-to-day operations.
Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of Automated control reports.
Analysis of system data and trends.
Discussions with external service providers or analysis of external interface data.
Discussions with the system maintenance provider.
Respond to corrective maintenance requests and alarms within the allotted time frame
Isolation of faults in units and/or components
Diagnose and repair hardware, software and system issues
Complete work order reports and logs
Perform shift-to-shift communications in accordance with established policies, procedures and local practices
Actively escalate system issues and systemic problems to system maintenance.
Collaborate with system maintenance on approach to resolve issues.
Review proposed changes to the system.
Manage testing and verification of system changes after implementation.
Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
Maintenance of spare equipment and parts including inventory management and documentation
Installation of electrical conductors, data conductors, and fiber optic cable
Connection of electrical conductors to power services to energize equipment
Perform other duties as assigned