Lead Field Service Technician

HoneywellCleveland, OH
Remote

About The Position

As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering high-quality service and support to our customers by evaluating, testing, and maintaining complex combustion systems and equipment. You will utilize your technical expertise to identify issues and provide exceptional customer service in the field. As the Lead Field Service Technician, you will impact customer satisfaction and operational efficiency by ensuring timely and effective resolution of service requests, supporting continuous improvement initiatives, and maintaining strong relationships with customers and internal teams. You’ll work remotely for our Honeywell facility at various customer locations. Travel is a must, expect 70% to 80% travel requirements. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Requirements

  • Technical expertise in combustion systems and equipment.
  • Ability to evaluate, test, and maintain complex systems.
  • Strong customer service skills.
  • Ability to work independently in the field.
  • Willingness to travel 70% to 80% of the time.

Responsibilities

  • Evaluating, testing, and maintaining complex combustion systems and equipment.
  • Identifying issues and providing exceptional customer service in the field.
  • Ensuring timely and effective resolution of service requests.
  • Supporting continuous improvement initiatives.
  • Maintaining strong relationships with customers and internal teams.
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