Lead Field Service Technician

Teksky • Apopka, FL

2d • Onsite

About The Position

The Lead Field Service Technician is responsible for ensuring projects are completed on time, adhering to standard procedures, safety protocols, and minimizing service interruptions. This role involves accurate reporting of job schedules, project times, and expenses, as well as coordinating job scheduling with material availability. The technician will develop project synopses, job-specific operation summaries, and cost reduction actions. A key aspect of the role is to enhance the technical capabilities of internal resources and enforce company policies, including EEO, Safety, EPA, and HR procedures. The Lead Field Service Technician will supervise staff on assigned service/installation projects within the region and must stay current with DC power/telecommunications technology through ongoing technical training. The position also focuses on implementing continuous improvement techniques to achieve industry-leading installation processes and expand the customer base.

Requirements

• Experience with DC power installation/services.
• Broad installation/service experience, including field engineering, material coordination, site layout, troubleshooting, revenue enhancement, customer relations, and safety management.
• Meet customer-specific criteria for assigned projects.
• Meet Level 3 installer requirements as defined in Telcordia GR 1275.
• Field service experience with mechanical, structured cabling, or electrical skills.

Responsibilities

• Ensure projects are completed on time, following standard procedures, safety protocols, and avoiding service interruptions.
• Accurately report job schedules, project times, and expenses.
• Coordinate job scheduling with material availability.
• Develop project synopses, job-specific operation summaries, and cost reduction actions.
• Enhance the technical capabilities of internal resources and enforce PCSS policies, including EEO, Safety, EPA, and HR procedures.
• Supervise staff on assigned service/installation projects within the region.
• Stay current with DC power/telecommunications technology through ongoing technical training.
• Implement continuous improvement techniques to achieve industry-leading installation processes and expand the customer base.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed