Lead Field Service Representative
About The Position
Eaton’s ES AMER ESS division is currently seeking a Lead Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, offering strong initial 3-4 week training and support for a successful career with Eaton. This is a hybrid position that requires up to 25% travel with company vehicle, mobile phone, laptop and PPE provided. The expected annual salary range for this role is $97000 - $143000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Requirements
- High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- No relocation offered, candidates must reside within a 60-mile radius of Boothwyn PA to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
- Must have a valid driver's license in good standing.
Nice To Haves
- Associate’s degree and/or military experience
- Bachelor's degree in engineering from an accredited institution
- Electrical or General Contractor’s License
- Professional Engineering License
- Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
- NICET/NETA certification
Responsibilities
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
- Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
- Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions.
- Understands 3-phase power systems and low and medium voltage power distribution equipment, up to and including 38kV.
- Develop and maintain strong working relationships with customers, service shops, and other organizations
- Possess knowledge of UL, NEMA, and NEC standards.
- Generate timely and accurate service reports on work, product performance, and warranties.
- Manage multiple projects independently
- Mentor less experienced technicians
Benefits
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company vehicle, toolkit, and phone
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- Opportunities across 32 service branches
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
