Medical Waste/Sharps Lead Field Service Representative (7AM-3PM) - 6243
About The Position
Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff!
Requirements
- Willingness to be COVID vaccinated necessary
- Someone with a can-do attitude who is committed to efficient, timely scheduling
- Previous experience in a labor-intensive job
- Hands-on field service role carried out within a hospital setting
- Will include heavy lifting from time to time
- No previous experience working in healthcare required
Responsibilities
- Daily travels to hospitals in the Ann Arbor area
- Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
- Ensures staging area is neat and orderly and all delivery equipment is in working order
- Checks and services containers throughout hospital according to Daily Service Schedule
- Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
- Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
- Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
- Lifting containers weighing up to 40 lbs
- Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
- Addresses and resolves concerns for field service representatives
- Evaluates service and provides training as needed for field service representatives
- Provides clinical staff training for standard and premium accounts
- Is readily available for servicing emergencies state-wide
- Shadows representatives as needed to ensure quality service
- Performing waste audits as needed
- Leads and/or assists with customer installs
Benefits
- Sick leave
- Vacation leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
