Lead Field Service Engineer

Eaton Corporation•Canóvanas, PR

6d•Onsite

About The Position

Eaton’s EPG LAC EESSD Elec Engrg Svcs and Systems Div division is currently seeking a Lead Field Service Engineer. This position is responsible for developing and implementing electrical power distribution and control projects of varying size and complexity. The role involves developing solutions for customer power distribution needs, collaborating with the sales team to secure project orders, and managing projects to meet deadlines and financial expectations. It also requires coordinating and managing both internal and external resources to deliver project outcomes. The position is expected to assist in developing, growing, and maintaining services and business relationships through excellent execution of field jobs and customer support.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering.
Display proficiency in the following: Test Equipment Operation Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design.
Excellent verbal and written English communication skills (C2).
7-10 years of experience in the technical services area for Electrical Products in Industrial or Brown fields.
SAP, Vista, Drivers License, AutoCAD or similar DWG software.
Possess knowledge of UL, NEMA, and NEC standards.
Get Results, Problem-solving and logical thinking skills, Digital Mindset, Accountable.
Teamwork & Team lead.
Work well under time constraints and in stressful situations.
Ability to obtain and maintain a valid TWIC card.
Ability to lift and carry equipment up to 50 lbs.

Responsibilities

Lead and execute Low, Medium, High Voltage equipment field service jobs: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, automation and emergencies; identify and present additional sales opportunities to customers.
Act as technical escalation point for critical customer issues and emergency outages.
Configure, test, and validate PLCs, VFDs, protection relays, and control systems. Familiarity with industrial communication protocols (Modbus, Profibus, Ethernet/IP, etc.).
Failure root cause analysis and develop corrective and preventive action plans.
Generate timely and accurate service reports on work, product performance, and warranties.
Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment.
Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions.
Manage multiple projects independently: contractors, budget, spare parts, internal resources.
Mentor less experienced engineers and technicians.
Assist commercial team to develop a coordinated sale effort while keeping management informed of market conditions.
Obtain ongoing training on both functional and technical skills.
Build relationships with key customers to enhance long-term business prospects thru the field service jobs execution.
Must have the ability to work variable hours, including nights & weekends, and travel within the country / central america and caribbean region based on customer requirements, travel time 70%.