Lead Field Service Engineer Midlands

Tomra

1d • Onsite

About The Position

TOMRA is seeking an experienced Lead Field Service Engineer to join their growing UK service team. This is a hands-on, field-based role responsible for installing, maintaining, and repairing reverse vending machines across the UK. The role involves regular travel, overnight stays, and acting as a technical escalation point and mentor for new technicians. The Lead Field Service Engineer will also manage the preparation and readiness of machines in their region, acting as a liaison between field teams, operations, and third-party logistics (3PL) partners. Key responsibilities include ensuring machines are correctly configured, tested, and ready for installation, driving process improvements, and building strong customer relationships.

Requirements

• Comfortable working with electro-mechanical systems, including analysing, testing, and supporting repairs
• A practical, solutions-focused mindset and strong attention to detail
• Confidence working independently in the field and managing your own workload
• A customer-first approach with clear and professional communication skills
• Full UK driving license (max. 3 points)
• Flexibility to travel extensively across the UK

Nice To Haves

• Some previous experience with managing and training a 3rd party logistics firm is a big plus
• Experience with reverse vending machines or similar automated equipment is an advantage, but not essential – full training will be provided.
• Previous experience supporting or training others is also beneficial.

Responsibilities

• Take regional ownership for machine preparation, configuration, and readiness before customer delivery
• Act as the link between field teams, operations, and third-party logistics partners
• Manage and train 3PL teams, ensuring machines are correctly pre-configured, tested, and dispatched to standard
• Work closely with Field Service Engineers to enable smooth installation and handover
• Install, maintain, and troubleshoot TOMRA machines on-site, reducing downtime and ensuring performance
• Drive process improvements to increase efficiency, quality, and scalability across the region
• Build strong customer relationships while maintaining accurate records, tools, and inventory standards

Benefits

• Company van
• Tools
• Health insurance after probation period (with the option to add family)
• Employer pension 10% non-contributory pension contributions
• Tenure Leave (can accrue more leave after from 5+ years of service)
• Structured training and development on TOMRA technology
• Opportunity to grow with a rapidly expanding UK service organisation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed