Lead Field Engineering Specialist - California/Nevada

Roche • Indianapolis, IN

4d • Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity: Are you an expert in technical problem-solving with a passion for mentoring? We're looking for a Lead Field Engineer Specialist to be a critical resource for our team and customers in California/Nevada. This is a self-supervised role where you'll use your expert-level technical skills to resolve complex issues and improve efficiency. Act as the go-to subject matter expert for our products, providing high-level support for installation, maintenance, and repair. Lead the development of training and mentorship plans for new hires and junior engineers. Use your independent judgment to analyze regional and customer needs, proactively solving complex problems before, during, and after the installation process. Serve as a leader in managing escalations and guiding the local team through critical technical issues to ensure a high level of customer satisfaction. Provide strategic leadership and direction to your team, referring only the most complex issues to senior leadership.

Requirements

• An associate’s degree in Electronics, Information Technology, Medical Technology or related field or equivalent military training is required
• 8+ years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 4+ years/Master’s degree in Management, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 2+ years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Prior experience in coaching/mentoring junior level staff
• Prior leadership or lead worker experience and proven success in overseeing and guiding a work team’s functional activities

Nice To Haves

• Excellent analytical, problem analysis, and decision-making skills
• Effective planning, organizational, and time management skills
• Successfully completes training and certification as defined by RD Services
• Advanced knowledge of electronics, electro-mechanical systems, and information technology, with the ability to communicate knowledge to lower-level staff
• Highly effective written/verbal communication, organization and prioritization skills
• Highly effective customer service skills, including leadership, negotiation, persuasion and conflict resolution skills

Responsibilities

• Act as the go-to subject matter expert for our products, providing high-level support for installation, maintenance, and repair
• Lead the development of training and mentorship plans for new hires and junior engineers
• Use your independent judgment to analyze regional and customer needs, proactively solving complex problems before, during, and after the installation process
• Serve as a leader in managing escalations and guiding the local team through critical technical issues to ensure a high level of customer satisfaction
• Provide strategic leadership and direction to your team, referring only the most complex issues to senior leadership

Benefits

• Relocation benefits are not available for this job posting.
• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree