Field Engineering Specialist
About The Position
At Roche, we are driven by a mission to create a healthier future by advancing science and ensuring access to healthcare for all, today and for generations to come. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving within a research-focused healthcare company dedicated to innovative diagnostics and therapeutic products. We foster a work environment that values respect, empowerment, and employee development, providing exciting career prospects for those seeking to make a significant impact on patient care. This field-based role involves providing exceptional support to our laboratory customers through technical repair, installation, and maintenance of Roche products.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
- Ability to provide support after hours and on weekends/holidays.
- Ability to maintain strong customer relationships.
Responsibilities
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
- Offer valuable service to laboratory customers in the assigned territory.
- Provide routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities.
- Contribute to quality improvement.
- Focus on maximizing customer satisfaction.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
