Associate Field Engineering Specialist - Detroit, MI
About The Position
At Roche, we are driven by a mission to create a healthier future by advancing science and ensuring access to healthcare. Our culture values personal expression, open dialogue, and genuine connections, where individuals are respected and empowered to thrive. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving within a research-focused healthcare company dedicated to innovative diagnostics and therapeutic products. This role provides exceptional support to our customers, contributing to significant impact on patient care.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
- 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum.
- Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field.
Nice To Haves
- Basic knowledge of electronics, electro-mechanical systems and information technology.
- Knowledge of basic chemistry.
- Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
- Ability to develop in-depth technically related trouble shooting skills.
- Good written/verbal communication, organization and prioritization skills.
- Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
Responsibilities
- Showcase expertise in technical repair and installation for Roche assigned product lines.
- Offer valuable service to laboratory customers in the assigned territory.
- Provide routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
