Lead Fiber Optic Service Technician
About The Position
The Lead Fiber Optic Service Technician is responsible for leading field installation and service activities while performing advanced troubleshooting, maintenance, repair, testing, and installation of electrical and fiber optic systems. This individual serves as the technical leader on job sites, ensuring projects are completed safely, efficiently, and in accordance with company standards and customer expectations. The Lead Technician provides day-to-day direction to field technicians, oversees fiber installation, fusion splicing, testing, and documentation, and serves as the primary technical resource for complex service issues. While this role does not involve designing electrical or fiber systems, the Lead Technician identifies and reports design deficiencies and recommends solutions to improve system performance and reliability.
Requirements
- Five or more years of experience in fiber optic installation, electrical service, telecommunications, or related field operations, including demonstrated leadership experience.
- Ability to read and interpret fiber optic drawings, splice diagrams, electrical schematics, and construction documents.
- Basic mathematical skills are required, including measurements, cable calculations, material quantities, and interpreting project dimensions.
- Proficient using tablets, smartphones, and electronic work order systems for time entry, daily reporting, reviewing project drawings, recording fiber testing results, material tracking, and project documentation.
- Valid driver's license with a clean driving record.
Nice To Haves
- Extensive experience installing fiber optic cable in both Inside Plant (ISP) and Outside Plant (OSP) environments.
- Expert-level experience with fiber termination and fusion splicing.
- Advanced proficiency performing fiber testing and troubleshooting using OTDRs, light source/power meters, visual fault locators, and related equipment.
- Strong understanding of fiber optic installation standards and industry best practices.
- Experience installing and maintaining fiber enclosures, splice cases, patch panels, and related infrastructure.
- Experience leading crews and coordinating multiple projects simultaneously.
- Strong knowledge of the National Electrical Code (NEC) and applicable building codes is preferred.
- Fiber optic certifications are preferred but not required.
- Completion of an accredited electrical apprenticeship program is a plus.
- Experience with electronic field service management software is preferred.
Responsibilities
- Lead field crews on fiber optic installation, service, maintenance, and repair projects.
- Independently install fiber optic cable in both Inside Plant (ISP) and Outside Plant (OSP) environments.
- Perform advanced fiber termination, fusion splicing, cable restoration, and connector installation.
- Conduct fiber testing, troubleshooting, and certification using OTDRs, light source/power meters, visual fault locators, and other industry-standard testing equipment.
- Install and maintain fiber enclosures, patch panels, splice cases, and related fiber infrastructure.
- Troubleshoot, diagnose, and repair electrical and fiber optic systems in the field.
- Read and interpret fiber optic drawings, splice diagrams, blueprints, electrical schematics, specifications, and project documentation.
- Coordinate daily job activities and ensure work is completed safely, efficiently, and according to project schedules.
- Mentor, train, and support Service Technicians and apprentice technicians in installation techniques, troubleshooting, and best practices.
- Perform quality control inspections to ensure installations meet company standards and customer specifications.
- Respond to emergency service requests and provide technical leadership during critical service events.
- Accurately complete service reports, testing documentation, material usage, and project closeout documentation.
- Communicate effectively with customers, project managers, supervisors, and other trades to ensure successful project execution.
- Ensure compliance with OSHA regulations, company safety policies, and industry standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
