Fiber Optic Service Technician

NORLEE INVESTMENTS LLC•Jacksonville, FL

7d•Onsite

About The Position

The Fiber Optic Service Technician is responsible for inspecting, maintaining, troubleshooting, testing, and repairing electrical and fiber optic systems in commercial, industrial, and telecommunications environments. This role supports both new construction and service-related projects by installing, terminating, splicing, testing, and maintaining fiber optic infrastructure. While this position does not involve designing electrical or fiber systems, the technician will identify and report potential issues related to system design or installation. Key responsibilities include responding to service requests, diagnosing equipment and network issues, performing routine maintenance, completing fiber optic installations, and implementing repairs and upgrades to ensure reliable system performance, quality, and safety.

Requirements

Minimum of three years of combined experience in residential, commercial, and repair work, or possess equivalent relevant experience.
Capable of managing multiple tasks efficiently, including handling materials and organizing job site needs.
A valid, clean driver’s license is essential for travel to various job sites.
Strong written and verbal communication skills are required.
Proven experience using hand and power tools, soldering equipment, and fault-testing instruments.
A solid understanding of the National Electrical Code (NEC) and applicable building codes is also necessary.
Strong verbal and written communication skills.
Ability to express ideas clearly and concisely, both in person and in writing.
Skilled at listening to and addressing the needs of end users.
Ability to read and interpret technical documents, such as operating instructions, safety rules, and procedure manuals.
Basic mathematical skills, including the ability to perform addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals.
Familiarity with basic mobile apps or time entry systems is beneficial.
Service Technicians may be required to use tablets or smartphones to clock in and out, access job site details, or review project documentation.

Nice To Haves

Completion of an accredited electrical apprenticeship program is preferred.

Responsibilities

Troubleshoot, diagnose, and perform electrical repairs on systems and equipment in the field.
Install fiber optic cable in both Inside Plant (ISP) and Outside Plant (OSP) environments.
Perform fiber termination, fusion splicing, cable restoration, and connector installation.
Test, troubleshoot, and certify fiber optic systems using OTDRs, light source/power meters, visual fault locators, and other industry-standard testing equipment.
Install, maintain, and repair fiber enclosures, patch panels, splice cases, and related fiber infrastructure.
Read and interpret blueprints, fiber optic drawings, splice diagrams, electrical schematics, specifications, and technical documentation.
Respond to a variety of service calls, often with minimal notice, in a dynamic and fast-paced environment.
Accurately document service activities, including work performed, materials used, testing results, customer training, and expenses.
Provide on-call emergency service as needed and maintain communication with the department manager while on-site.
Educate customers on electrical and fiber optic system maintenance, safety practices, and general operating procedures.
Maintain compliance with company safety policies, customer requirements, and industry standards.
Perform other duties as assigned.