Lead Fashion Product Handler

The RealReal • Phoenix, AZ

9d • $20 - $23 • Onsite

About The Position

The Lead Product Handler is a non-management role that helps oversee support staff in designated areas and acts as a liaison between product handlers and inbound/outbound management. This role ensures product flows efficiently into areas like Photo & Receiving and Authentication, maintaining order and meeting production goals.

Requirements

• Excellent time management and follow up skills
• Strong team player with leadership ability
• Comfortable in fast-paced work environment where multitasking is required
• Excellent verbal and written communication skills
• Ability to do on the spot troubleshooting and problem solving
• Excellent attention to detail and organizational skills are a must
• Must be able to work a flexible schedule that includes some early mornings, late evenings and weekends
• Proficient in Google Workspace.
• Must be able to walk and be on your feet for extended periods of time

Nice To Haves

• Experience leading team size of 10+ members preferred
• 1+ year(s) of leadership experience

Responsibilities

• Lead team of product handlers and support staff to ensure all daily tasks are complete.
• Conduct daily huddles with the team, flex goals and product pick up category as needed.
• Work closely with the outbound team and/or management to help ensure flow of inbound consignment and supply is consistent.
• Assist the manager with monitoring supply levels and adjusting workload based on supply.
• Oversee end of night closing procedures and send daily recaps.
• Responsible for keeping the Fashion Product Handling area organized by condensing and organizing consignments in the staging areas.
• Ensure product flow going to copywriting is consistent and filled in a timely manner.
• Lead team of product handlers to ensure all daily tasks are complete and they are staying on task.
• Work closely with management to help ensure flow of consignments is consistent in all categories.
• Oversee and support product transfers when needed.
• Responsible for keeping the queues and product handler area organized by condensing and organizing consignments in the staging areas.
• Ensure product flow to authenticators is consistent and filled in a timely manner and racks are accurately scanned to the Authenticator’s desk.
• Ensure all authentication exception items are brought to correlating departments within a timely manner.
• Ensure completed product is collected and taken to the putaway area to be collected by the Outbound team.
• Support the Authentication team leads as needed and maintains constant communication.
• Anticipate the needs of the team so production goals and SLA are met daily.
• Support other team leads as needed and maintain constant communication.
• Anticipate the needs of the products of the designated area so production goals and SLA are met daily.
• Work with assistant managers of product to ensure VIP consignments are executed properly.

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed