Lead Fashion Product Handler

The RealReal • Phoenix, AZ

6d • Onsite

About The Position

The Lead Product Handler is a non-management role that will help oversee all support staff in designated areas and act as a liaison between product handlers, inbound and outbound management. This role ensures product is flowing into Authentication quickly and in date order. The Lead Product Handler will lead teams, conduct daily huddles, manage workload based on supply, oversee closing procedures, and maintain organization of the product handling areas. They will also ensure consistent product flow to copywriting and authenticators, manage exception items, and support other team leads and assistant managers to meet production goals and SLAs.

Requirements

• Excellent time management and follow up skills
• Strong team player with leadership ability
• Comfortable in fast-paced work environment where multitasking is required
• Excellent verbal and written communication skills
• Ability to do on the spot troubleshooting and problem solving
• Excellent attention to detail and organizational skills are a must
• Must be able to work a flexible schedule that includes some early mornings, late evenings and weekends
• Proficient in Google Workspace.
• Must be able to walk and be on your feet for extended periods of time

Nice To Haves

• Experience leading team size of 10+ members preferred
• 1+ year(s) of leadership experience

Responsibilities

• Lead team of product handlers and support staff to ensure all daily tasks are complete.
• Conduct daily huddles with the team, flex goals and product pick up category as needed.
• Work closely with the outbound team and/or management to help ensure flow of inbound consignment and supply is consistent.
• Assist the manager with monitoring supply levels and adjusting workload based on supply.
• Oversee end of night closing procedures and send daily recaps.
• Responsible for keeping the Fashion Product Handling area organized by condensing and organizing consignments in the staging areas.
• Ensure product flow going to copywriting is consistent and filled in a timely manner.
• Lead team of product handlers to ensure all daily tasks are complete and they are staying on task.
• Work closely with management to help ensure flow of consignments is consistent in all categories.
• Oversee and support product transfers when needed.
• Responsible for keeping the queues and product handler area organized by condensing and organizing consignments in the staging areas.
• Ensure product flow to authenticators is consistent and filled in a timely manner and racks are accurately scanned to the Authenticator’s desk.
• Ensure all authentication exception items are brought to correlating departments within a timely manner.
• Ensure completed product is collected and taken to the putaway area to be collected by the Outbound team.
• Support the Authentication team leads as needed and maintains constant communication.
• Anticipate the needs of the team so production goals and SLA are met daily.
• Support other team leads as needed and maintain constant communication.
• Anticipate the needs of the products of the designated area so production goals and SLA are met daily.
• Work with assistant managers of product to ensure VIP consignments are executed properly.

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed