Lead Epic Analyst - Inpatient

Jupiter Medical Center

About The Position

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Under the direct supervision of the Director of Applications, the Lead Epic Analyst will not only serve as a liaison between user departments/offices and the software vendor(s), but also lead a team of analysts and support team members, providing exceptional customer service and open lines of communication. The Lead Epic Analyst is responsible for leading the team in the necessary tables and parameters to ensure smooth operations of assigned systems. The Lead Epic Analyst will be responsible for leading their team in implementing and maintaining various physician and clinical applications & workflows to both internal and external users at Jupiter Medical Center, Inc.

Requirements

Minimum of Associates or Bachelor’s degree or equivalent experience in healthcare or IT related field
Minimum of 3 years healthcare experience and working in healthcare information services department with extensive knowledge of clinical facing systems
Strong interpersonal communication and organizational skills required
Knowledge of information systems and personal computers needed
Epic certification required
Prior analyst experience working with scheduling and registration systems
Work history/knowledge of scheduling and registration operations
Knowledge of the operational practices of scheduling and payer authorization, including nuances of provider schedules within an organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments
Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders
Work history in a Healthcare IT required
Proficient with Microsoft Office products (Word, Excel, Teams)
Possess strong organization skills to work effectively in a fast-paced environment
Remain calm in difficult situations
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
TB/PPD Surveillance Program
Maintenance of required professional licensing and/or certification(s)
Capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated

Nice To Haves

Prior experience with Epic’s Cadence and Prelude modules a plus

Responsibilities

Serve as a liaison between user departments/offices and the software vendor(s)
Lead a team of analysts and support team members, providing exceptional customer service and open lines of communication
Lead the team in the necessary tables and parameters to ensure smooth operations of assigned systems
Lead the team in implementing and maintaining various physician and clinical applications & workflows to both internal and external users at Jupiter Medical Center, Inc.
Lead, assign and monitor workload of assigned team members
Evaluate team for performance, and guide when necessary
Anticipate, identify, and define problems- participate in root cause analysis when required
Provide input and participate in design, testing build changes and upgrades
Assist in the development of best practices workflow
Conduct routine audits and assessments of EHR utilization through direct observation and utilization of data analytic tools
Make recommendations to leadership
Conduct ad-hoc training and mentoring as needed
Build and maintain relationships with team members, medical staff and physician practices
Participate on change advisory board
Participate in on-call rotation
Effectively use and role model current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations
Ensure that information disseminated to staff is monitored for effectiveness and changed as needed
Understand and enforce hospital and personnel policies and procedures
Serve on hospital and Patient Care Services committees, teams, and work groups as requested
Perform other duties as assigned