Lead Environmental Services Technician - Pineville (Full Time) 2nd Shift

Advocate Health • Charlotte, NC

7d • $21 - $31 • Onsite

About The Position

The Lead Environmental Services Technician provides daily work direction and guidance to Environmental Services team members, assigning, monitoring, and reviewing work activities to ensure completion and quality standards are met. This role assists with scheduling and staffing adjustments, serves as a resource to employees and students by orienting, training, and coaching staff, and assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns. The Lead Environmental Services Technician also acts as a liaison between Environmental Services, clinical staff, patients, visitors, and other departments, and performs all Environmental Services duties including cleaning various areas, performing terminal and project cleaning, and maintaining janitorial closets, carts, and equipment. Additionally, this role assists in training staff on cleaning equipment, supplies, and procedures, operates and monitors cleaning equipment, inspects equipment for safety, cleanliness, and proper operation, and inventories, orders, stocks, and distributes cleaning supplies. The position requires demonstrating exceptional customer service with patients, visitors, physicians, and team members, utilizing communication standards and service excellence practices, addressing concerns and complaints appropriately, and maintaining confidentiality of patient and organizational information.

Requirements

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills.
• Excellent customer service skills.
• Ability to work independently and exercise sound judgment.
• Ability to lift up to 50 pounds and carry up to 30 pounds.
• Ability to push and pull equipment and carts with or without assistance.
• Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting.
• Exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures.
• Ability to wear required personal protective equipment (PPE).
• Ability to safely operate power cleaning equipment and ladders.
• May be required to perform outdoor duties such as snow and ice control in designated areas.

Nice To Haves

• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.
• Relevant environmental services, safety, or leadership certifications preferred.

Responsibilities

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.
• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.
• Performs all Environmental Services duties including cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Performs dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Performs terminal cleaning and project cleaning throughout the facility.
• Cleans furniture, walls, ceilings, vents, windows, and fixtures.
• Collects and disposes of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleans and prepares discharge and transfer rooms and selected patient-care equipment.
• Maintains janitorial closets, carts, and equipment in clean and operational condition.
• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).
• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED