Lead Environmental Service Aide

Care New England Health System•Warwick, RI

11d

About The Position

Serves as a work leader for assigned Hospitality Associate, Transport Aide, Cleaning Aide I, and Cleaning Aides II employees, ensuring assignments are carried out appropriately and on time. The position distributes and balances workloads, trains employees as directed, answers questions about departmental policies and procedures, resolves simple informal complaints, and reviews work in progress to confirm that methods and deadlines are met. Problems are reported to the supervisor. The role builds sound relationships with assigned employees and encourages innovative approaches and collaborative solutions. It also performs environmental and patient-support tasks, including cleaning patient rooms and other areas, emptying laundry, transporting patients, and delivering specimens or other items. The Lead prioritizes and assigns work, monitors adherence to infection-control, waste-management, and safety procedures, and prepares reports and daily feedback for management. Other related duties may be assigned.

Requirements

High school diploma/GED or equivalent.
Three years of related work experience.
Strong leadership skills.
Strong written and verbal communication skills.
Good interpersonal and team-building skills.

Responsibilities

Serve as work leader for assigned Hospitality Associate, Transport Aide, Cleaning Aide I, and Cleaning Aides II employees.
Distribute and balance assigned employees’ workloads and ensure work is completed appropriately and on time.
Train employees as directed and answer questions about departmental policies, procedures, and directives.
Resolve simple informal complaints and report problems to the supervisor.
Delegate, review, amend, and check work in progress to ensure appropriate methods are used and deadlines are met.
Build sound relationships with assigned employees and involve others in developing creative solutions.
Clean patient rooms and other areas, empty laundry, transport patients, and deliver specimens or other items as requested.
Prioritize, schedule, and assign work, ensuring it is completed according to policies and procedures.
Use judgment and knowledge of established practices and procedures when addressing problems or issues.
Prepare necessary reports and provide regular daily feedback to management.
Monitor and ensure adherence to infection-control, waste-management, and safety procedures.
Perform other related duties as assigned.