Lead Enterprise Systems Engineer

Northwest Bank•Fishers, IN

10d•Onsite

About The Position

Under supervision of the Chief Technology Officer, the Lead Enterprise Systems Engineer works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The Lead Enterprise Systems Engineer has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.

Requirements

Technical Degree Infrastructure Engineering or related field Or Bachelor's Degree Infrastructure Engineering or related field Or Work Experience More than 15 years Infrastructure Engineering related role
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus
Knowledge of network protocols across LAN/WAN/VPN
Server engineer should have knowledge of most core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams
Telecom engineer should have working knowledge of most components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc
Ability and initiative to learn and research new concepts, ideas, and technologies quickly
Ability to train and teach others
Ability to facilitate meetings and follow up with resulting action items
Ability to support applications that span the entire enterprise
Ability to demonstrate technical ownership, leadership, and authority in area(s) of expertise, facilitate meetings and follow up with resulting action
COMPTIA Certification Upon Hire Or Microsoft Certification Upon Hire Or Avaya Certification Upon Hire Or ITIL Fundamentals Upon Hire Or Vendor specific Certifications relevant to the role Upon Hire

Nice To Haves

Linux is a plus

Responsibilities

Provide overall vision and direction for a specific area of Northwest’s technical
Assist with planning, organizing, directing, prioritizing, and evaluating workloads for team members
Lead, mentor, and provide opportunities to team members for education and advancement
Liaise with and provide training and support to team on complex technical issues
Complete projects by coordinating resources and timetables with staff members
Ensure that policies and procedures for the proper operation of all systems and platforms are followed
Meet with manager to plan and discuss projects, work efforts, support issues and timelines
Contribute to team effort by accomplishing related results as needed.
Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions
Lead the day-to-day operational support for core server and tier 3 application infrastructures
Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers’ needs and specifications
Coordinate testing and application of ongoing software patches or upgrades
Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency
Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations
Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc
Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations
Configure security settings or access permissions for groups and individuals
Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance
Design and configure monitoring for systems and applications
Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis
Work with business applications owners, vendors, consultants, contractors, and IT personnel
Work with and manages vendors performing activities on behalf of Information Systems
Keep management informed of critical customer facing issues and ETA’s to resolution
Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations
Adhere to infrastructure and applications security procedures
Work periodic nights and weekends
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Participate in ongoing training
Attend annual training or conference work in area(s) of expertise
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency