Lead, Enterprise Account SE - Telecommunications
About The Position
Salesforce is seeking a Lead Account SE – TMT, Telco & Media, a senior-level Solution Engineering role focused on driving Salesforce's presence across telecommunications, media, and entertainment companies. This individual will lead pre-sales activities, including discovery, solution design, and executive-level demonstrations, while architecting and building end-to-end Salesforce solutions to address complex industry challenges. A key focus will be on delivering AI-powered solutions using Agentforce, Data Cloud 360, and Salesforce's broader AI portfolio to enhance customer value realization. Solution Engineers at Salesforce act as the technical link between business needs and technology, collaborating with customers, Product teams, and Professional Services to create tailored solutions. The role spans the entire customer lifecycle in a dynamic environment, requiring strong skills in design, business consulting, and technology. The Solution Engineer must demonstrate technical and sales acumen, including the ability to gather business requirements, develop technical sales strategies, configure and demonstrate solutions, and deliver measurable business value.
Requirements
- B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
- 8+ years of experience in Solution Engineering or Pre-Sales
- Deep Telco & Media (TMT) industry knowledge
- Hands-on technical builder experience across Agentforce, Data Cloud 360, and AI solutions
- Strong oral, written, presentation, and interpersonal communication skills
- Ability to operate effectively at both executive and technical levels
- Ability to work as part of a team to solve technical problems in complex, matrixed environments
Nice To Haves
- Salesforce Certifications (Agentforce, Data Cloud, or platform certifications a plus)
- Previous experience as a Solution or Sales Engineer in the Telco, Media, or Entertainment industry
- Familiarity with partner and SI ecosystems within the TMT vertical
Responsibilities
- Lead end-to-end pre-sales activities including discovery, solution design, and executive-level demonstrations for Telco & Media accounts
- Architect and hands-on build comprehensive, AI-powered Salesforce solutions tailored to TMT industry challenges
- Partner closely with Account Executives to drive pipeline and close strategic deals across the Telco & Media ecosystem
- Collaborate with partners and System Integrators (SIs) to deliver integrated solutions leveraging Agentforce, Data Cloud 360, and Salesforce's broader AI portfolio
- Serve as a trusted advisor for C-level client contacts, driving consensus on multi-product technology solutions
- Solve ambiguous and sophisticated business problems through research, assessment, and innovative ideation — defining the problem, the opportunity, and the recommended path forward
- Deliver executive-level software demonstrations, rapid prototypes, and future-state customer journey strategies that bring connected experiences to life
- Convey a deep understanding of customer architecture as it pertains to Salesforce solutions
- Orchestrate and lead cross-functional solution teams aligned to opportunity strategy
- Drive customer value realization and consumption across accounts
- Participate in all relevant product, sales, and procedural training and certifications
- Ability to travel based on territory alignment and region
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Ph.D. or professional degree
