Lead Engineering Technician

The University of Texas at Arlington Portal•Arlington, TX

1d•Onsite

About The Position

The Lead Engineering Technician provides both technical and administrative support for the design, implementation, and operation of the Department’s computing resources. This role involves planning, organizing, and performing computing support, implementing and servicing software and hardware, providing user training, and performing upgrades and maintenance. The technician will also be responsible for the procurement, installation, and maintenance of equipment for distance education, as well as deploying and maintaining software for faculty, staff, and lab use. Additionally, the role includes managing servers and workstations, providing technical consultation, researching computing products, creating accounts and security policies, and working with faculty on effective teaching systems. Maintaining the department’s website, assisting with IT equipment selection, securing IP addresses, recommending solutions, and coordinating with procurement and central IT are also key functions. The position requires performing annual physical inventory of equipment, maintaining departmental inventory flow, and ensuring state-mandated records are kept. Staying up-to-date with technical knowledge and performing other assigned duties are also part of the role.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related technical field.
Three (3) years of experience required in systems administration, database management, software and application support, technical troubleshooting, and IT workflow integration or an equivalent mix of education and relevant experience in similar role.
One (1) year of supervisory experience.

Nice To Haves

Seven (7) years of IT systems management.
Experience in higher education IT environments.
Supervisory or project management experience.
Experience managing departmental servers, networks, and specialized engineering software.
Experience overseeing IT security and compliance.
Experience supporting faculty, staff, and student computing needs.
Experience coordinating with UTA’s central IT units.
Experience maintaining lab and instructional technology infrastructure.

Responsibilities

Plan, organize, schedule, and perform computing support for the department.
Implement and service software programs and hardware for end-user computing.
Provide training and instruction to users.
Perform upgrades, maintenance, troubleshooting, and periodic backup of servers and workstations.
Plan, procure, install, and maintain the equipment, workstation, and software used to deliver distance education classes via the internet.
Install, test, evaluate, deploy, and maintain the software for the faculty, staff, and lab use.
Plan, purchase, install, and program servers and workstations for the department.
Provide technical consultation and support to users of system hardware and software.
Perform research related to end-user computing products and the marketplace.
Create accounts and security policies on the domain.
Work with faculty on interface and delivery systems for effective teaching.
Maintain and update the department’s website to ensure the prompt delivery of distance education classes to students.
Work with faculty and staff on the selection of IT equipment and software for the department.
Secure IP addresses for servers and workstations and ensure proper installation of IP stacks.
Research and recommend the solutions and cost to the chairman.
Work with the Office of Procurement on the purchasing of equipment for the department.
Coordinate with the Office of Information Technology to ensure proper network functionality and utilization.
Perform annual physical inventory of all departmental equipment and file the results with the Capital Asset Management office.
Maintain the departmental inventory flow and control.
Maintain state-mandated records to ensure accountability for all capital assets.
Maintain up-to-date technical knowledge.
Perform other duties as assigned.