Lead Engagement Advisor/Inside Sales

Cima Senior Living • Grapevine, TX

12d • $20 - $25 • Hybrid

About The Position

Cima Senior Living is seeking a compassionate and customer-focused Lead Engagement Advisor to support prospective residents and families exploring senior living options. In this role, you will answer inbound inquiries, provide information about our communities, qualify leads, and schedule on-site tours with our sales teams. You will play an important part in helping families navigate senior living decisions with care and professionalism.

Requirements

• 1-2 years of experience in call center, senior living, healthcare, hospitality, or sales preferred
• Strong communication and customer service skills
• Comfortable handling high call volume in a fast-paced environment
• Organized with strong attention to detail
• Ability to build rapport and create a positive experience

Responsibilities

• Answer incoming calls and inquiries with warmth, professionalism, and empathy
• Gather prospect information and identify needs, timeline, and level of care
• Schedule community tours and coordinate introductions with onsite sales teams
• Maintain accurate CRM documentation and follow-up details
• Share community highlights, services, amenities, and availability information

Benefits

• Medical, dental, and vision insurance
• Health Savings & Flexible Spending Accounts
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Cancer, Critical Illness, & Hospital Indemnity Insurance
• Employee Assistance Program
• Perks at Work Discount Program
• performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed