Lead Employment Investigation Specialist - 90409114 - Chicago

Amtrak•Chicago, IL

2d•Onsite

About The Position

The Lead Employment Investigations Specialist leads the most complex and sensitive workplace investigations and sets a high standard for timely, thorough, and fair case handling. This role ensures every investigation is managed with a strong objectivity and in full alignment with company policies, investigation standards, and the organization's expectation for consistent and compliant case handling. The Lead Employment Investigations Specialist is responsible for managing cases within an assigned territory and will travel across the region to conduct on-site investigations while providing guidance to local managers/leaders and mentoring other investigators as needed.

Requirements

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 6 years of relevant work experience.
Excellent written and verbal communication skills
Ability to work with sensitive and confidential information
Strong customer service focus and interpersonal skills
Ability to analyze situations and take appropriate action to ensure resolution
Good judgement, decision-making, and problem-solving skills
Excellent computer skills including Excel and PowerPoint
Skilled in handling multiple assignments in a fast-paced environment and quickly adapting to changing priorities
Ability to work independently and ensure investigations are completed within appropriate timelines

Nice To Haves

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 8 years of relevant work experience.

Responsibilities

Independently leads thorough, impartial, and timely investigations into complex and sensitive internal disputes, using best practice investigatory procedures, and maintaining thorough records.
Prepare effective investigative plans through collecting and analyzing witness statements and documentary evidence to make credibility determinations.
Prepare thoughtful and thorough investigative reports and recommendations for corrective action.
Advise and assist managers and other internal stakeholders on matters connected to investigation findings, helping them understand workplace dynamics, implications, and recommended action.
Educate managers and employees, through one-on-one interactions and formal trainings to support the prevention of workplace issues, reinforce conduct expectations, and encourage early reporting and resolutions. Provides informal coaching and feedback to strengthen investigative capability and ensure consistency across casework.
Independently identify trends and recurring concerns across investigations and partner with internal stakeholders to address emerging issues, strengthen workplace practices, and support a proactive employee relations strategy.
Others duties as required or assigned