Lead Emergency Veterinary Technician
About The Position
Upstate Veterinary Emergency & Specialty (UVS) is seeking an experienced Lead Emergency Veterinary Technician to help guide our Emergency & Critical Care team while continuing to provide exceptional patient care. This is a hands-on leadership role designed for a skilled technician who thrives on the hospital floor, enjoys supporting teammates, and can effectively manage workflow in a dynamic emergency environment. As the Lead Emergency Veterinary Technician, you will serve as the shift's primary resource for technicians and assistants, helping coordinate patient care, staffing, communication, and workflow while ensuring our patients receive safe, efficient, and compassionate care. If you're a strong technician who naturally leads by example, enjoys mentoring others, and wants to make a meaningful impact on both patients and team members, we'd love to hear from you.
Requirements
- Veterinary Technician experience in Emergency, Critical Care, Specialty, or high-volume General Practice settings
- Strong understanding of emergency triage and workflow management
- Ability to prioritize competing demands in a fast-paced environment
- Excellent communication, coaching, and conflict-resolution skills
- Commitment to teamwork, accountability, and exceptional patient care
- Ability to remain calm, organized, and decisive during high-pressure situations
Nice To Haves
- Previous leadership, charge technician, shift lead, or supervisory experience preferred
- Credentialed Veterinary Technician (LVT, RVT, or CVT) preferred
- Emergency and Critical Care experience strongly preferred
- Experience mentoring, training, or leading veterinary support staff
Responsibilities
- Providing hands-on support to the ER team throughout the shift
- Leading by example and assisting wherever patient care demands are greatest
- Serving as the primary point of contact for team questions, concerns, and problem-solving
- Monitoring patient flow and department workflow to prevent bottlenecks
- Adjusting staffing assignments in real time based on patient volume and acuity
- Coordinating team coverage during call-outs and changing caseload demands
- Conducting morning and evening team huddles to review caseloads, priorities, and operational updates
- Communicating changes, updates, and expectations clearly throughout the shift
- Completing scheduled emergency department acuity assessments
- Maintaining and updating diversion tracking as needed
- Supporting team members through coaching, mentorship, and real-time feedback
- Identifying training opportunities and partnering with leadership to support professional development
- Addressing client service, patient care, and team concerns promptly and professionally
- Escalating significant concerns to hospital leadership when appropriate
- Promoting a positive, respectful, and collaborative team culture
- Monitoring supply and equipment needs and communicating shortages proactively
- Sharing operational updates, concerns, and feedback with hospital leadership
- Following through on outstanding issues to ensure resolution
Benefits
- medical
- dental
- vision
- 401k with employer match
- paid time off (including sick time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
