Lead eLearning Designer - Technical Sales Enablement

Freshworks•Boston, MA

6h•$110,000 - $142,000•Hybrid

About The Position

Freshworks is seeking a highly creative and tech-savvy Learning Experience Designer to join its Revenue Enablement team. This role will lead the design and development of impactful, measurable eLearning programs and resources to empower Freshworks teams to sell products effectively. The designer will collaborate with Sales, Solution Engineering, and Professional Services teams to create educational content and training materials that enhance sales performance. Utilizing adult learning principles, the designer will translate complex business requirements into engaging digital learning solutions with subject matter experts and stakeholders. This is an opportunity to shape eLearning experiences for technical sales teams.

Requirements

6-10 years of experience designing eLearning and digital training experiences for technical sales audiences.
Direct experience in a Sales Engineer, Solution Engineer, Professional Services, or comparable technical role.
Strong understanding of the end-to-end Solution Engineering/ Pre-Sales cycle.
Technical aptitude to understand and articulate complex SaaS platform architectures, integration strategies, and competitive technical differentiators.
Professional knowledge of eLearning authoring tools such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite.
Experience facilitating design workshops with key stakeholders.
Strong organizational and project management skills.
Exceptional writing and editing skills.
Ability to work independently and collaboratively in a fast-paced environment.
A proactive and adaptable mindset with a commitment to continuous improvement and learning.

Responsibilities

Design and build technical eLearning certifications for Solution Engineers, Professional Services, and Channel Sales teams.
Develop interactive eLearning modules, simulations, and knowledge checks focused on integrations, platform configuration, and custom solution delivery.
Create competitive deep-dive content and objection-handling scenarios for technical buyers.
Lead the creation and maintenance of technical validation documents, reference architectures, deployment guides, and demo scripts for partner SE use.
Establish a feedback loop with internal Solution Engineering to co-develop and validate partner technical enablement materials.
Partner with cross-functional teams and SMEs to align eLearning curriculum with their needs using AGILE methodologies.
Design and deliver scalable digital training solutions for global audiences.
Create engaging eLearning courses, exercises, tutorials, job aids, and knowledge assessments.
Integrate social or connected learning strategies using multimedia-based assets.
Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences.
Focus on content structure, clarity, and effective writing to collaborate with eLearning developers.
Craft clear and logical information structures for intuitive content flow.
Apply learning science principles to enhance knowledge retention and learner engagement.
Design robust assessments to measure learner performance and business impact.
Evaluate training solutions for quality and scalability, implementing iterative improvements based on data and feedback.