Lead EDI Analyst

RXO, Inc.•Charlotte, NC

1d•Hybrid

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Lead Analyst, Integrations at RXO, you’ll be responsible for overseeing Carrier and Customer Onboardings for our Brokerage line of business; working closely with our customers, as well as the business and technology teams, to lead, facilitate and implement EDI customer integrations as well as participate in design reviews, and work with the architecture team to assist in application testing. You’ll find yourself immersed in a forward-thinking environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career that will exceed your expectations. This position is based out of RXO’s Charlotte headquarters located at 11215 North Community House Road, Charlotte, NC 28277, and follows a hybrid schedule with team members working onsite Monday through Thursday and remotely on Fridays.

Requirements

Bachelor's degree or equivalent related work or military experience
6 years of technical experience in applications support or program/project management
Exceptional time management and follow up skills
Excellent communication skills but a keen ability to utilize a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures

Nice To Haves

Experience in the logistics or supply chain industry
5 years EDI Onboarding experience
Experience with client-facing customer service
5 years of business analysis experience in Integration development and/or strategy, including the use of x12, JSON, Flat Files, & XML
Ability to effectively and proactively interact and communicate with senior management, internal departments, clients, and vendors

Responsibilities

Work with business, customers, carriers and third parties to intake and prioritize EDI new onboardings, fixes, and enhancements
Collaborate with cross-functional internal IT teams to identify and develop future state to ensure the accurate development of solution meets business requirements
Participate in requirement review sessions with stakeholders, subject matter experts and trading partners to validate business needs
Communicate, coordinate and align with our Brokerage customer base to gather requirements for x12 documents (204,990,214,210) CSV, XML, etc.
Analyze and interpret customer requirement specifications and understand how these relate to backend Operations system and processes
Create mapping specifications and work with developers.
Design, write requirements for, help offshore developer develop and test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
Assess business needs and challenges and identify ways to optimize systems to best serve those purposes
Test end to end with customer/trading partner and RXO backend TMS systems
Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
Collaborate with cross-functional internal IT teams to identify and develop future state to ensure the accurate development of solution meets business requirements
Develop and enhance standard operating procedures and processes to ensure reliable delivery of information technology while championing process improvements
Prepare and present weekly status reports and updates to Brokerage leadership
Train internal business colleagues on EDI and EDI systems when required
Complete daily/weekly calls with business teams to review open EDI items and complete additional projects and assignments as required
Foster teamwork and motivate others for success