Lead Ecommerce Associate

Goodwill Greater Milwaukee & Chicago•Racine, WI

21h•Onsite

About The Position

The Lead Ecommerce Associate provides direction, coaching, and/or mentoring to new and existing employees to ensure positive employee onboarding and experience. RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the organization and is responsible for overseeing the daily operations of the various Ecommerce departments. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 – 12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 2-year experience.
Must be able to function independently in a work setting.
Forklift certification, if required at site.
Work flexible hours; nights and weekend shifts may be required to meet business needs.

Nice To Haves

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Provides direction, coaching, and/or mentoring to new and existing employees to ensure positive employee onboarding and experience.
Analyze, interpret and act on customer inquiries regarding a broad range of subjects including but not limited to: orders, order status, pricing, item descriptions, inventory and shipping/receiving.
Maximize revenue and margin from donated goods through online sales.
Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise and meet or exceed daily productivity goals.
Utilize PC and software accurately and communicate between different seller platforms.
Ability to coordinate information relative to several different customers at the same time in order to satisfy individual customer production needs.
Follows safety procedures, uses PPE as needed and uses proper body mechanics when performing each task.
Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
Responsible for completing other duties/responsibilities as assigned.