Hospitality Lead Doorman Seattle, WA

LAZ Parking Northwest • Seattle, WA

2d • Onsite

About The Position

The Lead Doorperson, Hospitality oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Requirements

• Strong customer service experience.
• Valid driver’s license required.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

Nice To Haves

• Supervisory experience is preferred.
• Hotel and Valet Experience is a plus.
• Manual transmission is preferred, but not required.

Responsibilities

• Greet all visitors & tenants, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with all.
• Assist visitors with shopping bags in and out of their vehicles, in lobbies, lanes, and in the parking office.
• Transport guests’ luggage from the hotel entrance area to the designated Bell area.
• Escort or provide guest with directions inside to the reception desk area.
• Relay accurate directions to guests/visitors on inquiries regarding local destinations.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Secure taxis/transportation for guests/visitors.
• Monitor and direct traffic activity of taxis, Ubers, limousines, and hotel/restaurant guests’ vehicles, ensuring a smooth and efficient flow.
• Support location management with the financial, operational, safety and service-related success at their hotel.
• Attend daily stand-up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

Benefits

• Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• 401(k) with Employer Match
• Growth Opportunities
• Paid Training
• Medical, dental, vision – 3 plan options!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed