Lead Dispatcher - 11AM to 8PM

Thrasher Electric•Kennesaw, GA

14h•Onsite

About The Position

At TE Certified, we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. Our culture is built on kindness, respect, and work-life balance. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Kennesaw, not a remote position. This position's usual shift consists of 11 AM - 8 PM in office Monday through Friday with rotating Saturdays.

Requirements

Proven track record of consistency and reliability in previous roles
Excellent communication, interpersonal, and organizational skills
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Ability to prioritize multiple tasks and work effectively under pressure
Proven leadership experience in a fast-paced environment
Must be a good person, ethical & of good morals
Valid driver's license and reliable transportation
Must reside within 30 miles of our Kennesaw office

Nice To Haves

Experience in the home services industry
2 years of experience working on a PC and Business Phone handling
Basic admin duties/reporting
Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
Proven track record of exceeding customer service expectations

Responsibilities

Receive and prioritize customer service requests for various home services
Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
Communicate effectively with customers and technicians, ensuring clear and timely updates
Maintain accurate records of all dispatched jobs and customer interactions
Monitor technician performance and provide feedback for continuous improvement to their management
Identify and resolve potential scheduling conflicts
Train and mentor new dispatchers, fostering a positive and supportive team environment
Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach